Information Technology Field Tech Support Technician

We are looking to hire a mid-level Information Technology Field Tech Support Specialist. This position will provide day to day technology assistance to end-users in our Santa Ana corporate office and companywide. Under direction from the Director of Field Tech Support, this position will provide technical IT support on all computer (hardware and software) and peripheral equipment to ensure the end users are able to operate efficiently with minimal disruption or down time due to technical difficulties.

Additional responsibilities may include, but are not limited to, the following:

• Workstation Implementation - Configure and implement all new workstations.
• Workstation Maintenance - Maintain all workstations in optimal working condition at all times; make recommendations for upgrades or modifications as necessary to ensure optimization of equipment and resources.
• Troubleshoot all failures and take corrective action, including re-configuring, installing software, facilitating hardware repair and/or replacement according to vendor warranties.
• End User Support – Receive phone calls, emails or direct requests from end-users on technical issues and provide necessary assistance and training. Includes support of all computers/laptops, printers, office/Nextel/Blackberry phones, and servers.
• Communicate network or server problems to Systems Administrator and assist with solutions when requested.
• Assist with (or lead as directed) upgrades, system changes or other company-wide initiatives, ensuring minimal disruption and maximum efficiency.
• Provide support for remote/off-site client installed systems as required. This support shall include all of the items listed under Corporate Support and may include additional responsibilities as required.
• Occasional travel is required to support branch locations and future acquisitions.

Position Requirements

Qualified applicants will meet the minimum requirements as described below:

• Minimum high school diploma (or equivalent GED) required, with 2+ years of related technical support experience in a corporate business environment supporting multiple locations and levels within the organization.
• 2 or more years of experience in computer hardware maintenance and repair, including the ability to replace or upgrade all internal components of a computer required.
• Able to support PC’s, Servers, Routers, Switches, Phones, Faxes and related hardware required.
• A+ certification preferred.
• Proficient in the installation, configuration and use of all Microsoft Operating Systems and Microsoft Office Suites required.
• Working knowledge of all common utilities such as Go to Assist, TeamViewer etc. Remote Desktop and Remote Assistance required.
• IPhone, Android Mobile devices
• Symantec Endpoint Protection Enterprise Edition/Sophos Antivirus
• Del Kace, Wireless Access point
• MS-Exchange 2003/2007/2013
• Cisco ASA, Meraki and VPN Client Software
• Citrix, Terminal Services, and Dell and HP Desktops/Laptops, VOIP phones

EOE/Minorities/Females/Vet/Disability
Universal Protection Service is an Equal Opportunity Employer committed to hiring a diverse workforce.

Division Corporate - Allied Universal

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