Customer Service Representative - $500 BONUS!! - Full-time / Part-time

Responsibilities

• Answer incoming calls that do not require an insurance license such as enrollment system access inquiries, status of dependent verification submissions, maintenance of dependent information and completing privacy and disclosures prior to transferring to a licensed benefit counselor.
• Handle inquiries by communicating in a clear, concise and confident manner in order to provide an excellent customer services experience in a fast-paced work environment.
• Enters all information related to the call for reporting purposes.
• Works with internal business partners to achieve business unit results
• Refers all inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
• Ensure that all transactions are submitted in a timely and accurate manner.
• Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability and have a willingness to develop and consistently improve.
• Completes outbound calls to provide status or follow-up on issue resolution as required

Location: 12421 Meredith Dr, Urbandale, Iowa, 50111

Pay: $16/hour (plus a $500 bonus upon completing the contract with good attendance and performance)

Hours: Flexible between 6 am - 9 pm, Monday - Friday

Contract Duration: 3 weeks

Hiring off of resumes!

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.