Service Account Manager - Telecommute/Frankfort, KY

Position Description:Health care is changing because it has to. UnitedHealth Group is driving that change because we want to. And, because there’s no team, anywhere, that is better equipped to do it. When it comes to talent and remarkable individual achievements we are 133,000+ strong. That’s a lot of people doing a lot of great things. For them, and for you, we’ve created an environment that brings out their best in all the ways that make them special. What words describe that for you? Creativity? Focus? Intensity? Passion? Bring it all. We’ll provide you with a mission and a culture that make the most of it. That’s why someday, you’ll look back at the things you achieved here and realize that you did your life's best work. The Service Account Manager is responsible for first-level response and resolution or triage of escalated issues with external and internal customers. This role will enhance the overall delivery of benefits and services by providing on-site dedicated support and guidance to a large or complex client. The Account Manager builds relationships with employer/group clients (not individual members) and serves as the primary point of contact for operational service delivery by: representing the client internally, completing projects and reporting, and coordinating with other functions to meet service delivery expectations and address ongoing service needs. Primary Responsibilities: Establish and maintain effective relationship with assigned client Investigate and manage escalated member level issues through root cause analysis and communicate outcome (in person, telephonically or via written communication) to internal partners or external clients Serve as liaison between internal customers and external customers to facilitate member level issue resolution and respond to inquiries Track, trend, and proactively review accounts for service opportunities Drive process improvement based on trend analysis Identify and report system problems in relation to benefit installation and interpretation Complete ad hoc report requests and analysis and submit to customer research team as needed Document and track all issues and activities accurately within the issue tracking database Drive excellence in service within organization and across organization by providing feedback to Operations on service failures Strengthen relationship with Account Management Teams and external customers Travel to meet with UnitedHealthcare Operations Advocacy and Account Management Team on an as needed basis Demonstrated high integrity and ethical behavior and compliance to applicable laws, regulations and policies

Required Qualifications:High School Diploma or GED2+ years account management experience2+ years healthcare industry experienceActive license in resident state for Accident & Health or the ability obtain it within 90 days of employment Experience creating presentations and presenting in front of groups Previous business project management experience Ability to utilize Microsoft Word (create and modify documents) Ability to utilize Microsoft Excel (create and modify pivot tables, manipulate data, create charts and graphs) Available to travel up to 25% of the time (domestic)Must live or have ability to do a timely commute to Frankfort KentuckyPreferred Qualifications: Associate's or Bachelor's degree (or higher) Medicare insurance experience Experience working at a client site Ability to utilize Microsoft PowerPoint (create and modify presentations)Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.