EAP Counselor - Philadelphia, PA

For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) 
 
We are looking for talented professionals with flexibility, initiative and crisis/clinical experience to fill multiple openings for EAP Specialists on our Philadelphia team. In this unique role, you would provide telephonic assistance to our clients' employees who are dealing with a variety of issues, from workplace stress to family problems and mental health concerns. This is an opportunity to make a positive, measurable impact in people's lives while enjoying a stable weekday schedule in a collaborative work environment - we also sponsor your continuing education credits! 
 
Primary Responsibilities: 


Taking calls from a queue in a call center environment

Responding to crisis calls, determining member eligibility and benefit coverage, and triaging calls appropriately

Initiating counseling referrals

Providing certifications for appropriate outpatient care

Assisting in the coordination of services with providers

Making clinical notes and updates in the care management database
Utilizing counseling skills if a crisis call comes in (although this is not a counseling position)

Required Qualifications:


Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2+ years of experience in behavioral health
Crisis management, substance abuse and mental health background
Ability to work a rotating schedule of 8:00am - 6:00pm
Computer proficiency is a must, as are solid typing skills 
 
Preferred Qualifications:

A background working with various age groups
EAP background 

Inpatient experience

Dual diagnosis experience with mental health and substance abuse

Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
Job Keywords: EAP Counselor, EAP Specialist, Therapist, Counselor, LCSW, LMFT, Psychologist, Social Worker, RN, Philadelphia, PA, Pennsylvania