Team Lead - Season Pass & Ticket Office - FT - Winter Seasonal - Northstar, CA

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Product Sales & Guest Services Supervisor (Various Locations)

 

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

 

The Product Sales & Guest Services Supervisor is a part of the Product Sales & Service Department.  This position is responsible for satisfying and exceeding guest expectations by delivering outstanding guest experiences through resort and product knowledge.  The Product Sales & Service Department is a high-volume department with a large amount of guest service interaction.

This position is located at any of the following locations:

• Tickets & Season Pass Office
• Ski and Snowboard School Sales
• Northstar Sports - Village Rental location

 

Essential Job Responsibilities Include:

1. Deliver exceptional guest service to internal and external guests
2. Develop an in-depth knowledge of all resort product offerings and sales modules. Troubleshoot product issues and follow up with the appropriate staff or guest in a timely manner
3. Provide accurate resort, village, and local information to the guest 
4. Display accurate cash handling skills, perform and oversee the daily sales and close procedures while following company and departmental policies and procedures
5. Communicate in a courteous, respectful, and professional manner to all internal and external guests
6. Understand and adhere to all departmental and company policies and procedures
7. Assist in the resolution of all guest complaints within company guidelines; handle all guest concerns and suggestions; ability to determine when you can handle an issue, and when it needs to brought to the attention of others, i.e. Department Manager, PSS Director, etc.
8. Willingness to be part of a cohesive management team working with multiple departments
9. Assist in the hiring, training, supervising, and guiding of staff to achieve specific goals and objectives.
10. Meet service level objectives and department goals as set forth by immediate supervisor.
11. Ability to create a positive and supportive environment for PSS staff, i.e. encouraging questions from staff, acting as a behavioral role model for staff, being a source of support and information, etc.
12. Ability to address employee issues in a timely, professional manner; documenting issue and/or referring to others, if necessary
13. Establish personal strengths and areas of focus through self-assessment and on-going training and feedback from the Northstar Management Team; participate in all departmental and resort training and development courses
14. Actively work in all areas of Product Sales and Service and/or in any areas of the Northstar Resort
15. Perform other duties as assigned

 

Requirements:

• Strong communication skills; must be able to use proper English and grammar in speech and writing at all times
• Ability to maintain composure and professionalism under pressure
• Able to work independently and demonstrate team spirit
• Strong attention to detail
• Must enjoy working with people
• Ability to learn and speak intelligently about ALL of the resort products offered
• Ability to pass a background check; a background check may be required for employment in the Kids' Ski & Snowboard School location

 

Preferred Skills and Experience:

• Previous extensive guest service experience preferred
• High School Diploma or equivalent; college degree preferred
• Strong computer skills with a good understanding of Microsoft Windows, i.e. Word, Excel, Publisher, Outlook
• Prior experience with Resort POS software preferred; preferably 2-3 winter seasons working with the following RPOS modules:  Access Products, Advanced Sales, Pass/Media Sales, Private Lessons, Ski School Tools (for inventory pool management), Reports, etc.
• Prior cash handling experience preferred

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With diverse tree-lined mountain trails, a world-class terrain park and a vibrant village, Northstar is the perfect setting for families and snow sports enthusiasts alike. Nestled in the Sierra Nevada just 15 minutes from Lake Tahoe, 30 minutes from Reno and a few hours from Napa and San Francisco, it’s easy to explore everything Northern California has to offer. Join the Northstar team and learn why Truckee, CA has been voted one of the “Top 25 Ski Towns in the World.”

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 127484