Night Auditor - Full-time

Responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing the day’s charges, as well as assisting with all aspects of guest services.  

• Greet, register and assign rooms to guests of hotel.
• Make and confirm reservations.
• Verify customers' credit and establish how the customer will pay for their accommodations.
• Keep records of room availability and guests' accounts, manually or using computers.
• Operate 10-key calculators, computers and fax/copy machines to perform calculations and produce documents.
• Transmit and receive messages to and from guests and hotel staff, using telephones, radios or telephone switchboards.
• Contact housekeeping/houseman or maintenance staff when guests report problems.
• Answer inquiries pertaining to hotel services, registration, local shopping, dining, entertainment and travel directions. 
• Arrange shuttle/taxis for guests.
• Deposit guests' valuables in hotel safes or grant access to safe-deposit boxes in guest room, where applicable.
• Compute bills, collect payments and make change for guests.
• Post charges, such as those for rooms, food, liquor or telephone calls, to ledgers by using computers.
• Review accounts and charges with guests during the check-out process.
• Resolve guests’ concerns and document guests’ comments.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Operate computers programmed with accounting software to record, store and analyze information.
• Calculate, prepare and issue bills, invoices, account statements and other financial statements according to established procedures.
• Compile statistical, financial, accounting or auditing reports and tables pertaining to such matters as cash receipts, expenditures, accounts payable/receivable and profits/losses using software and spreadsheets.
• Prepare, maintain and distribute reports to accounting after reconciling all revenue postings.
• Comply with federal, state, brand and company policies, procedures and regulations.

Perform all other duties as assigned.

This is a full time position.  Must be able to work holidays and weekends.

Previous work-related skill, knowledge, or experience is required.

Some college, vocational training or job-related course work required.

An associate's or a bachelor's degree preferred.

Accounting background helpful. 

Customer Service skills required.