Retail Shift Supervisor - Full-time

Location: OH Portage Plaza
Unit Name: Travel Mart
Unit Code: 4OHTMT07
Hourly Rate (if applicable):

Summary:

The Retail Shift Supervisor is responsible for supervising the day-to-day activities of subordinates and assigning responsibility for specified work and/or functional activities; assisting in scheduling to ensure that all shifts are covered; assisting management in covering and running shifts; performing all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager.

Essential Functions:

• Assists other sales associates to maximize sales and customer service through coaching, counseling and mentoring
• Resolves all customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Administers all point of sale opening and closing procedures in accordance with corporate policy
• Operates cash register and receives payment from customer in cash or credit card, accurately counts and provides change to customers as required
• Assumes responsibility for effective communication, coordination, and working relationships between associates and management
• Follows and promotes customer service and cash handling policies and procedures

Minimum Qualifications, Knowledge, Skills, and Work Environment:

• Requires a High School diploma or general education development (GED) diploma
• Requires a minimum of 6 months supervisory/lead experience
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Requires the ability to lift and/or move up to 40 lbs
• Requires the ability to bend, twist, and stand to perform normal job functions
• Retail, cash handling, and customer service experience preferred

EOE | Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity | DFWP | Background checks will be required prior to beginning employment.

*Competitive compensation
*401(k) retirement savings plan
*Employee and family members comprehensive benefits including medical, dental, vision care, long term disability, short term disability, and life insurance
*Flexible spending account for health expenses
*Paid vacation
*Credit union membership

HMSHost benefits vary by location and some associates may not be eligible for certain benefits. Associates covered by a collective bargaining agreement may be eligible for different benefits. HMSHost reserves the right to amend and/or terminate a benefit plan at any time.