Business Analyst - Full-time

Purpose:
This position is responsible for collaborating with corporate Great Clips functional areas to support the business objectives of Great Clips, Inc., and its constituents. This position will serve as a subject matter expert on cloud-based/software-as-a-service solutions, performing discovery and analysis, project management, and quality assurance practices.  
Key Result Areas:
1. Works with Product Owners who leverage third-party cloud-based solutions to collect and refine user stories, including definition of done and acceptance criteria, to create functional requirements and test plans. Works with developers and/or vendors to document technical requirements. Manages testing, contingency planning, and implementation processes. Provides guidance to Product Owners in maintaining a product backlog for future enhancements.
2. Provides creative and logical problem solving skills. Understands and considers dependencies among other Great Clips systems and projects to minimize project risk and to maximize human and capital resources.
3. Communicates clearly and openly among Product Owners, project team members, vendors, and all IT functions who have a current and future stake in the project development effort. Coordinates and reports on project progress.
4. Engages with project vendors to ensure the product meets the needs of the Product Owner. Understands feature sets of cloud solutions and works with Product Owner and vendors to implement features that support business objectives. Reviews platform and product roadmaps to anticipate future impact to Great Clips solutions. 
Key Technical Competencies
1. Knowledge of and skill in managing software-as-a-service applications and vendors.
2. Knowledge of and skill in using a variety of technology and software including Apple/iOS, SharePoint, and the Microsoft Suite.
3. Ability to ask questions to gather needed information and troubleshoot technology issues.
4. Ability to initiate technical conversations between various IT partners and translate needs for the business.
5. Ability to quickly and thoroughly understand technical information. 
6. Ability to apply project management and quality assurance practices to a variety of technology situations.
7. Ability to plan and execute projects in a targeted timeframe, as well as anticipate and mitigate project risks.
8. Strong analytical and problem solving skills. 
9. Written communication skills, including the ability to develop written communications and materials for a variety of audiences, and prepare technical documentation.
10. Verbal communication skills to initiate professional and effective interactions with corporate staff and vendors.
11. Ability to bridge communication among technical and non-technical individuals in an effective and consistent manner.
12. Ability to be flexible, such as the ability to work on multiple tasks, handle interruptions, and adapt to changing priorities.
13. Organizational skills, such as the ability to categorize, sort and utilize information and/or materials in a meaningful, efficient and logical manner.
14. Ability to work independently while emphasizing and executing attention to detail.
15. Ability to take initiative and follow through, such as the ability to take appropriate action(s) with limited direction.
Desired Education and Experience:
Bachelor’s degree with 3-5 years of experience as a business analyst or a combination of education and experience providing equivalent knowledge. Experience managing a software-as-a-service platforms is preferred. 
Supervision:
Oversee the work activities of 3rd party vendors.
Travel:
0-25%

This job description is intended to describe the general nature and level of work being performed by people assigned to this position.  It is not intended to be an exhaustive list of all responsibilities, activities, and skills required of the position and people in the position.