Customer Service Representative (CSR)

Overview:

The Advocator Group is a subsidiary of Brown & Brown, one of the largest and most respected insurance companies in the nation, with 75 years of continuous service. The Advocator Group is a dynamic 250+ person company in an accelerated growth phase in a rapidly expanding industry. We are seeking bright, innovative self-starters looking for a long-term position as a Customer Service Representative (Client Advocate) for a January 2017 start date. This position is in our Longwood, FL offices, just 14 miles outside Orlando.
 
Located in Longwood, Florida, we offer:

• Paid training
• Competitive compensation: $16.00/hr. starting salary  
• Full time flexible scheduling. Shifts available between 8:00 AM - 8:00PM
• Annual performance based salary increases
• Comprehensive health, dental & vision plans
• 401(k) immediate employer matched vesting
• Employee stock purchase
• Generous employee referral bonus

Responsibilities:

• Conduct 3-6 scheduled appointment calls per day with new clients to gather necessary medical and work history information to initiate their claim.
• Educate our clients on the Social Security disability process.
• Manage claims through incoming and outgoing calls with clients and departments of the Social Security Administration and various other sources to ensure timely processing while delivering quality customer service and results.
• Establish trusting relationships with our clients so they feel supported throughout the claims process.

Qualifications:

Required Qualifications

• High School Diploma.
• Demonstrate empathy & compassion while speaking with our client base.
• Proven ability to thrive and multi-task in a fast-paced environment adhering to deadlines.
• Ability to handle incoming and outgoing phone calls from clients or government agencies
• Strong computer skills including ability to conduct searches and navigate the Internet.
  • Proven data entry speed and accuracy skills.
  • Excellent verbal and written communication skills.
• Team player with strong collaboration skills.

 
Preferred Qualifications

• 2 years of customer service contact center experience
• Insurance or Social Security experience a plus
• Salesforce or other CRM (customer relationship management) database experience.

The Company
Vision
Our vision is to help as many people as possible and to create abundant new opportunities.
 
Teammates Our objective as an employer is to create a transparent, respectful, and spirited environment where people are rewarded with opportunity and recognized for giving their personal best on behalf of themselves, the company, and our constituents.
Culture
We provide opportunities for our teammates to challenge and develop themselves, with an eye to encouraging an appropriate work/life balance. We provide an environment conducive to learning, teaching and having fun.
 
The Advocator Group is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. M/F/D/V.