KCRC Representative - Accounting

Company Name: Kroger General Office
Position Type: Employee
FLSA Status: Non-Exempt
Line of Business: Costumer Solutions

See what life is like at Kroger Technology

at 

 

 

Additional Technology Information: 

 

Position Summary:

Complete various bank and store account reconciliations in accordance with company financial standards, answer customer inquiries, problem-solve with customers and enter data into our financial databases. Serve as the initial customer contact for issues within the Kroger Customer Relations Center (KCRC) for account reconciliation issues. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Essential Job Functions:

• Address customer inquiries that come to Kroger through the toll-free number, e-mail or other communication.
• Protect customer information in accordance with state and federal Pharmacy laws including HIPAA law (privacy and payment laws - PCI) and Corporation standards.
• Complete in timely manner all financial reconciliation of payment activity for bank accounts or store activity consistent with Generally Accepted Accounting Principles (GAAP) and corporate financial standards.
• Work with and provide required documentation to internal and external audit staff.
• Prepare financial reports as required on a weekly, period and quarterly basis.
• Conduct all tasks with accuracy and in a customer first manner consistent with corporate policies.
• Professionally resolve and manage difficult customer situations.
• Maintain and sustain established call center metrics.
• Serve as a liaison between The Kroger Co. and the customer (both internal and external).
• Problem-solve with a goal of first contact resolution.
• Keep managers and supervisors updated on consumer knowledge, data, concerns and trends.
• Frequent contact with divisions, stores and customers with business procedures.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Basic Accounting Knowledge.
• Proficient with Microsoft Word.
• Strong Microsoft Excel Skills.
• Strong written and verbal communication skills with the ability to effectively communicate information to customers.
• Ability to organize and prioritize a variety of tasks/projects.
• Ability to work independently.
• Strong attention to detail is required.
• Ability to maintain composure during stressful situations.
• Ability to maintain a high degree of confidentiality.

Desired Previous Job Experience

• Ability to type 35-40 wpm
• Customer Call Center experience
• Accounting experience

Education Level: Associates Desired
Required Certifications/Licenses: None
Position Type: Full-Time 
Shift(s): [[mfield4]]

States: Utah
Keywords: KCRC Rep Accounting

 

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 368,000 Associates across 34 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

 

Company Overview
Kroger Family of Companies employs nearly 431,000 associates who serve customers in 2,778 retail food stores under a variety of in 35 states and the District of Columbia. Kroger and its subsidiaries also operate 2,231 pharmacies, 784 convenience stores, 323 fine jewelry stores, 1,387 supermarket fuel centers and 38 food production plants in the United States. With sales of $109.8 billion in 2015, we continue to grow. Kroger is recognized as one of America’s most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

 

 Posting Notes:  UT || Salt Lake City || 1550 S. Redwood Rd. || 84104 || Kroger General Office ||  || Call Center; Corporate Call Center; Customer Service || Employee || Non-Exempt || Full-Time || None