Senior Analyst, Customer Experience - Full-time / Part-time

The Senior Analyst, Customer Experience is responsible for understanding and advancing sweetgreen’s knowledge of customer behavior through analytics, in order to drive strategic efforts across teams to increase the loyalty of key customer segments and improve their sweetgreen journey.

The Senior Analyst, Customer Experience has the following main responsibilities:

• Leverage data to develop in­ depth understanding of our customers, identify areas of opportunity, and execute projects to produce growth and engagement of sweetgreen customers.
• Drive projects focusing on new customer growth and engagement, mobile usage, and customer lifetime value ­ working closely with marketing, menu, strategy, and IT teams.
• Analyzing data to create and act upon customer profiles and segments, driving lifetime value and customer behavior.
• Providing internal stakeholders with data­driven stories of the customer and dashboards that enhance and guide effective decision­making.
• Leading the charge on how to change the way we use data to aid our stores in an actionable way.
• Working collaboratively across departments to understand and execute upon key customer­facing priorities.
• Working closely with the IT team and outside technology companies to enhance and maintain customer databases and insight systems while troubleshooting problems? supporting new technological integrations.

Desired Traits:

• Online marketing analytics, predictive analytics, or machine learning experience.
• Ability to process and analyze complex data sets to help make key business decisions.
• Ability to communicate and story-tell with all levels of the business, prioritize & manage assignments to meet deadlines and establish solid relationships.
• Advanced proficiency in Microsoft Office Suite.
• Entrepreneurial? ability to contribute to moving the business forward, and drive to independently achieve goals.
• Interest and dedication to the healthy food revolution a plus.

Some Expected 2016 Deliverables:

• Streamline pre­existing customer reporting systems to be more efficient, impactful, and readily available (e.g., automatic reports)
• Support and guide the build of an all­encompassing CRM database in partnership with a 3rd party vendor
• Establish a turnkey and consistent approach for measuring the ROI of customer­facing campaigns and initiatives (A/B test results? referral campaign results? community campaign results)
• Develop a dashboard of day­to­day insights on customer behavior and habits, both in­store and online/in­app
• Exploration of creative ways to link specific customers with customer behavior (e.g., credit card data)

Desired Experience:

• Bachelor’s degree in Data Science, Mathematics, Computer Science, Engineering, Statistics, Economics, or comparable. Master’s degree a plus.
• 3+ years quantitative or statistical analysis experience? experience with predictive
• modelling for CRM and marketing applications desired.
• 3+ years experience with SQL. Experience with Amazon Redshift a plus.
• 3+ years experience with experimental test design (A/B split, multivariate testing).
• 3+ years experience using statistical software (R preferred) and creating dashboards with Tableau.

About Us:

sweetgreen is a seasonal fast-casual restaurant company on a mission to change the way people think about food. With a strong sense of passion and purpose, we’re working to revolutionize our industry and the food system. We make delicious, real food from scratch in our kitchens every day, which supports local farmers and helps us create authentic, meaningful connections with our guests.