GS GUEST RELATIONS AGE 18+

Job Description:

This part-time seasonal position is responsible for providing our guests with exceptional customer service, following proper uniform standards, maintaining cleanliness of your work environment, and gaining knowledge of specific job duties.

Positions are currently available for employees age 18 or older who are available to work throughout the Fall for HERSHEYPARK in the Dark and Christmas Candylane (October, November and December). Employees may also be eligible to return for the 2017 season.

Job Functions:　

Guest Relations Staff may be required to do one or all of the following tasks depending on the assigned job:

• High guest contact position
• This position is ideal for business, management, or communications majors as it entails a large amount of hands on experience in customer service
• Resolve guest conflicts
• Enter group orders in the computer, process payment for transient and group orders, print tickets, reprint on-line ticket orders, and print receipts
• Sell many different items and ticket types
• Sell and redeem Hershepark Season Passes
• Handle clerical duties such as filing, answering phones, and filling out paperwork
• Answer the Hersheypark Information Line, with questions pertaining to Hersheypark hours, prices, lodging, area attractions
• Must be comfortable handling money
• Learn operational standards for the Guest Services Department at Hersheypark.

Basic Qualifications:

• Must be at least 18 years of age on the day of applying for this position

 

Additional Qualifications:

• Must have strong verbal communication skills
• Must have strong conflict resolution/problem solving skills
• Must be friendly, upbeat, and work well with other employees and be able to interact with our guests
• Must have reliable transportation to and from work for your scheduled shifts
• Must be able to speak, write, and understand English
• Must display a positive attitude, eagerness to learn, and professional image in compliance with the Hershey Entertainment & Resorts guidelines. Please note some departments may be more stringent on the appearance guidelines due to business need.
• Must have the ability to safeguard confidential information

 

Working Conditions:

• Must be available for at least 80% of operating schedule to include weekends and holidays and a rotation of mornings and evenings
• Must be able to work flexible hours including days, evenings, weekends, and holidays
• Must be able to work in combination of indoor and outdoor weather conditions
• Physical requirements include standing, sitting, walking, bending, reaching, and communicating.

Hershey Entertainment and Resorts is an Equal Opportunity Employer