Front Office Manager

Bright lights in the big city! If you have a passion and flair for award winning service, we invite you to take the stage and shine with us in the epicenter of fun, the “Crowne” jewel of downtown Columbus, the one and only Crowne Plaza Hotel. We have an opportunity for a guest service superstar with hotel supervisory or management experience who is ready to take the next step in their hospitality career. 

What makes us rise above the rest?

• Location, Location, Location! You can’t beat the energy and excitement of downtown, the Short North, and the Arena District. We have it all right here rolled in to one stellar location. Also, COTA makes a stop right outside our front doors. Talk about convenience.

• The Possibilities Are Endless- We have 3 distinct businesses in one location – The Crowne Plaza, The Lofts Hotel, and Max & Erma’s on the Boulevard. You can move your way up at our complex without ever losing your parking space. And it doesn’t end there. Being a part of the ever-growing and ever-changing Columbus Hospitality Management team opens up even more opportunity for growth and development.

• It’s All About Who You Know- At the helm of this operation are amazingly tenured leaders who bring a wealth of knowledge and experience to the organization. These are the people who take you from entry level to incredible heights throughout in your career. It’s time you start going places.

• We Get Involved- Our team is very involved in the city. Columbus is booming and we make it a point to engage in the community outside of the hotel walls.

• Have Fun at Work. Seriously. Enough said.

PRIMARY RESPONSIBILITIES:

• Provides supervisory shift coverage for day-to-day operations at the Front Desk.
• Oversees the effective hiring, performance review, training, disciplinary documentation, and development of staff to ensure the achievement of hotel service quality standards
• Maintains procedures for guest billing, credit control and handling of financial transactions.
• Monitors customer feedback portals such as Heartbeat and Trip Advisor. 
• Develops, trains and enforces standard operating procedures.
• Oversees the implementation of scheduling for all Front Office departments.
• Oversees the Front Office processing of all group resumes including billing, blocking, and any other task necessary for the smooth handling of each group.
• Assists in all responsible areas as business demands dictate including Front Desk, Lofts, Night Audit, and Valet.
• Other related duties as assigned.

• Exceptional guest service skills.
• Attention to detail.
• Leadership skills.

• B.S. degree in Hotel Administration or Business Administration.
• Minimum of three (3) years guest experience in a hotel with one (1) year in a supervisor capacity.
• Working knowledge of hotel operating systems and processes.
• Well-developed participatory management and administrative skills, with proven ability to recruit, train, and motivate personnel.
• Well organized with strong analytical and reasoning abilities.