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Technical Customer Service - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Company is a provider of commercial and residential security monitoring for the entire US. The location is their 24/7 call center that supports inbound calls from customers and technicians in the field.
The TAC Department (technical support) is looking for a candidate to help support company technicians in the field and customers that are calling in with issues regarding their products. Some of these products include:
Access Control (door sensors)
Fire & Intrusion Systems (fire alarms)
Video Systems (surveilance, CCTV, DVR)
Intercom Systems (voice recognition)
Expect 80 inbound calls per day with 40 of them being actual troubleshooting issues and 40 being rerouted. These calls would include identifying issues with their control systems(panels) and attempting to resolve any issues to avoid dispatching technicians to the client site.
Candidate can choose between available shifts:
3:30PM-12:00AM Tuesday and Wednesday off (working weekends and holidays)
Work Environment
The environment is very modern and updated. All desks have dual monitors and the culture is technically savvy. This group is driven to troubleshoot issues while providing top notch customer service. This team will become 20 when fully staffed. The dress code is business casual.
Qualifications
HS Diploma
1+ year of experience in technical customer service supporting products (this is not a Helpdesk role, you are supporting technicians and customers in the field)
Must have recent experience with problem resolution over the phone
OR
1+ year of experience in security and fire installation or service of CCTV, DVR or Access Control Systems or Alarms.
About Aerotek:
Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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