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Logistics Customer Service Rep--$12.75/hr
| Hours | Full-time, Part-time |
|---|---|
| Location | Jeffersonville, IN Jeffersonville, Indiana |
About this job
Logistics Customer Service Representative--$12.75/hr
Integrity Staffing is looking for smart, reliable and hardworking associates for a Logistics Customer Service Representative position in Jeffersonville, IN.
About Integrity
We are the people putting people back to work. We are the leaders of the new normal and we have been since 1997. Providing jobs, solutions and a deep competence for a new economy. We supply the skills that propel life forward. We inspire individuals to find their third, fourth and their umpteenth gear. We are an engine of opportunity. We are the gateway from good to great.
Job Location
Jeffersonville, IN on SR 62
Shift Schedule
Monday-Friday 9am-5pm with rotating weekends & OT as required.
Key Responsibilities:
- Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
- Compiles, sorts and verifies accuracy of data to be entered.
- Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer
- Enters order into automated system, and computes total cost for customer.
- Records or files copy of orders received as requested.
- Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
- Compiles statistics and prepares various reports for management.
- Investigates overdue and damaged shipments and/or shortages in shipments for customers and common carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
- Provides back up support for all accounts other than primary.
Qualifications and Experience:
- Minimum of 2 years' experience in customer service (Warehouse or Distribution facility preferred).
- Ability to successfully communicate - both verbal and written
- Intermediate skills in MS Word and Excel
- AS400 experience or any WMS as well as SAP experience helpful
- Proficient Data Entry Skills
- Ability to follow through and provide excellent customer service
- Ability to efficiently solve problems
- Ability to establish priorities and accomplish multiple tasks
- Must be organized
All job offers at are contingent upon successfully passing a background check and drug screening.
Integrity Staffing is an Equal Opportunity Employer.
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