Customer Service Representative-12/16/16

Are you looking for a Customer Service position with an expanding and innovative companyDo you find joy in helping others, problem solving, providing resolutions, and are interested in joining a team of world class Customer Specialists, then… We want YOU !

Why work at SYKES

• /hr base pay PLUS Incentives (Earn up to $11/hr!!)
• Weekly earning potential based on working 40 hours a week
• 1/hr shift differential bonus on weekends and after 5pm on weekdays (Full attendance is required to be eligible)
• 9% bonus pay on performance-based incentives
• $.50 raise after 6 months

This full-time position is located in at our location in Greenwood, SC at the Greenwood Cross Creek Mall. We have a strict no-miss attendance policy for the 8-10 week training period (full-time, paid training).

Training Shifts:

• 10:00 a.m. - 7:00 p.m., Monday-Friday

NOTE: The training is Monday through Friday, but working shifts after training will include a scheduled day during the weekends. We do ask for open availability once training has been completed .

New Hours of Operation beginning on October 23, 2016:

• 7:00 a.m. - 10:00 p.m., Sunday - Saturday

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day.

Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

This is the right job for you if you're able to:

• Speak on the phone and use a computer
• Empathize and be friendly with people you've never met
• Use logic and solve problems
• Be part of a team

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have at least 6 months of customer service experience
• Must be at least 18 years old
• Must have High school Diploma or GED equivalent
• Must have interest/desire to work in a sales environment
• Strong customer focus
• Outstanding oral and written communication and interpersonal skills
• Must be computer literate
• Strong evaluation and analysis skills
• Strictly adheres and demands strict adherence to the company's policies
• Excellent attention to detail
• Must have ability to accept constructive feedback and apply coaching techniques.
• Team Player

COMMUNICATION SKILLS:

Ability to read, analyze and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SYKES Offers You:

• Good Pay
• Health benefits
• Career advancement opportunities / Promotion from within
• 401K
• Fun team environment
• And more!

Please come to the interview with a resume, dressed professionally and ready to shine. THANKS!

Apply Today!

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