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Customer Service Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | KENTWOOD, MI KENTWOOD, Michigan |
About this job
Description
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:
KEY RESPONSIBILITIES:
JOB PURPOSE: Provide the highest level of customer service through account management activities including, but not limited to these key responsibilities:
KEY RESPONSIBILITIES:
- Perform premier customer service in respect to all customers both internal and external to the partnership store
- Complete customer service calls in a timely manner as assigned
- Work as a cooperative member of the partnership store team and AcceptanceNOW team in all operational aspects
- Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process
- Any other duties assigned by the Lead Sales Assistant
- Review expired accounts and communicate with customers to promote timely payments
- Maintain accurate records of past due account activity
-
Prior customer service experience -
Minimum high school diploma or equivalent -
Friendly with exceptional communication skills -
Organizational and time management skills, ability to multi-task -
Proficient with simple math calculations -
Computer literacy/proficiency in a windows operation system
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