Customer Service Rep. - Pharmacy

Customer Service Rep. - Pharmacy - 160006227

As a Pharmacy Customer Service Representative, you’ll have the opportunity to help people every day on behalf of the best companies you already know and love. We’ll teach you the skills you’ll need to succeed and provide a path for you to do so. In fact, you can come in without any pharmacy experience at all and through our internal Pharmacy Academy, you can receive a free education that puts you on a path towards becoming a Certified Pharmacy Technician and a career in the healthcare industry. And, on top of that, we’ll even pay your state registration fee on your behalf.

What you’ll be doing

You will use your positive attitude, your caring nature and your excellent customer service skills to make an impact on your customers’ day. Through our robust training program, we’ll teach you specific pharmacy knowledge and give you the skills you’ll need to succeed. Your main responsibilities will include:

• Completing outbound calls to/from patients, physicians and pharmacists while ensuring a high level of accuracy and maximizing productivity
• Contacting patients, pharmacists and doctors’ offices to resolve claims issues
• Meeting established productivity, schedule and quality standards
• Provide feedback and recommendations to your manager on ways the company can improve
• Perform other duties as assigned by your management team

Why you’ll want to join the EGS team

• 100% paid training
• Performance bonuses
• Competitive pay
• Health & dental benefits
• 401(k) with company match
• Paid time off
• A great team environment with supportive co-workers
• You’ll work on behalf of some of the best-known companies in the world (like the top stores, retailers, shipping companies and banks) all from your hometown
• You’ll feel empowered to do things the right way amid a culture of high personal and business integrity
• There’s real opportunity to learn, grow and advance your career (we love promoting from within here)
• We’re a strong, global company that truly cares about our local communities

Qualifications

Who we’re looking for

The best fit for this job is someone who:

• Has a High School diploma or General Educational Development (GED) certificate
• Has good computer skills, including Microsoft Office
• Loves to learn
• Has had stable employment
• Is good with numbers and math
• Possesses excellent communication skills
• Cares about helping their customers
• Has the ability to multitask well
• Can adapt to a flexible schedule
• Can maintain the highest level of confidentiality
• Employment is contingent upon a state background check and registering with the State Board of Pharmacy

Who we are

Expert Global Solutions (EGS), an Alorica company, is a global customer service organization, serving the world’s leading companies and best-known brands. With more than 40,000 employees in locations around the world, our people deliver extraordinary service – via phone, email and chat, every day. Embracing a diverse workforce with a shared commitment to deliver outstanding customer service, EGS offers significant opportunity to build a rewarding career, in a dynamic and customer-oriented environment.

Work Environment

• Office environment.
• Ability to lift and/or move 20 pounds with or without accommodation.

Are you ready to help your customers every day while also strengthening yourself and your career? If so, apply now to join the EGS team!

We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.