Senior Mac Desktop Engineer

JOB DESCRIPTION

We believe that clothes — and how you make them — can make a difference.Since 1853, we’ve been obsessed with innovation to meet people’s needs. We invented the first blue jean. And we reinvented khaki pants. We pioneered labor and environmental guidelines for our manufacturing partners. And we work to build sustainability into everything we do.A company doesn’t last 160 years by standing still. It endures by reinventing itself, striving to delight its consumers, winning in the marketplace, and by remaining true to its values.We employ more than 17,000 people around the world – supporting great brands, including Levi’s®, Dockers® and Denizen®. Our employees are committed to innovation, creativity and collaboration. Put simply, if you’re looking for a new opportunity, this is a great place to grow your career.

We are looking for a Senior Desktop Systems Engineer who will bring support, clarity, organization and above all else, personality to our team. It is important to us this person has the energy and desire to help bring our fashion to the future while maintaining the integrity of our brand’s past. This person is also someone who is capable of driving success even with a wide range of diverse. If you are this person we would love to get to know you and we can certainly assure you that your talents will never be overlooked.

You will be responsible for evaluating, designing, configuring, implementing and supporting hardware and software components within assigned technology area or projects. You will work with the SME’s (Subject Matter Expert) to help maintain technical roadmaps and assist in project forecasting. Additionally, you will lead research and development efforts pertaining to development of new features and capabilities.

• Design, plan and strategize regarding the desktop Apple & PC infrastructure
• Manage compliance settings, collections, clients and inventory
• Identify and remediate client-side security risks to the environment
• Enforce company IT standards and policies
• Provide technical support by creating, analyzing and/or resolving standard and escalated IT support cases
• Work with business partners to understand their technologies, procedures and operations. Recognize issues and proactively pursue solutions. Partner with users to further determine business needs and advocate for them.
• Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software.
• Providing feedback to improve workgroup effectiveness
• Manage all aspects of basic design, coordination, and requirements gathering
• Educate our customers and business teams on what is available and the purpose of each capability
• Manage training where necessary
• Governance implementation
• Maintaining the collaboration capabilities in production
• Driving Desktop Engineering enhancements and efficiencies
• Implementing additional capabilities driven by a strategic and tactical roadmap

Knowledge, Skills, & Abilities:

• Experience with both Apple and Windows centralized management tools (Jamf Casper Suite and Microsoft SCCM 2012)
• Strong working knowledge in Apple OS X 10, Windows 7 (and higher), Microsoft Office Suite 2010/2013, Active Directory, VMware vSphere, JAMF Software Server (JSS), ACLs, Directory Services, Mac OS X File, asset tracking (Service-Now), Local Area Networks, TCP/IP, WiFi
• In-depth and broad knowledge in troubleshooting regarding Apple OS X and Windows base operating systems. Proficiency in resolving compatibility problems between new versions of the operating system and/or software applications.
• Can develop new documentation, support processes, and standard operating procedures AND can clearly write them down for others to use
• Strong experience in building software installations and packages in both Apple (Casper Composer) and Windows (MSI Studio/Wise Studio) environment.
• Understands software deployment processes leveraging JAMF Casper Suite and SCCM 2012
• Experience with scripting in one or more languages (Bash, Perl, AppleScript, PowerShell)
• Knowledge application virtualization such as VMware Thin-app and VMware App volumes.
• Experience and extensive knowledge in enterprise VDI Solutions and Virtual machine deployments (VMware VSphere, VMware View
• Able to leverage POC lab environments to systematically test changes
• Possesses CCT or Higher (Casper Certified Technician) and A+ certification
• Knows and understands Desktop encryption technology such as Fire Vault and BitLocker
• Ability to communicate effectively with both internal and external clients
• Ability to work within a global team across cultures
• Interpersonal skills to maintain and build relationships
• Skills of effective oral and written communication with ability to communicate technical information to audiences without technical knowledge.
• Able to work under pressure and in an environment of rapid response.
• Able to interact with business and technical partners at all levels of the organization
• Make decisions based on an accurate and complete analysis of known information, through a solid understanding of the business and its priorities, and factors both hard data and respect for people concerns into the analysis and decision making process

Travel: 20%

The Company's policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. The Company has established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.

#LI-SP1

LOCATION
US-Texas-Westlake-Solana Blvd

FULL TIME/PART TIME
Full time