Case Administrator - Production - Tampa, FL

Position Description:

Energize your career with one of Healthcare’s fastest growing
companies.  

 

You dream of a great career with a great company - where you can
make an impact and help people.  We dream of giving you the opportunity to
do just this.  And with the incredible growth of our business, it’s a
dream that definitely can come true. Already one of the world’s leading
Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to
operate our Service Centers, improve our Service levels and help people lead
healthier lives. We live for the opportunity to make a difference and right
now, we are living it up.

 

This opportunity is with one of our most exciting business areas:
Optum - a growing part of our family of companies that make UnitedHealth Group
a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the
fullest by educating them about their symptoms, conditions, and treatments;
helping them to navigate the system, finance their Healthcare needs, and stay
on track with their Health goals. No other business touches so many lives in
such a positive way. And we do it all with every action focused on our shared
values of Integrity, Compassion, Relationships, Innovation, and Performance.

Primary Responsibilities:Promotes customer
service by establishing and maintaining quality control standards and
checkpoints, monitoring the progress of all cases to ensure work is being
completed according to Optum Settlement Solutions standards and customer
specifications.Fosters and
maintains a productive working relationship with assigned MSA Specialists and
with all production personnel.  Works to
maintain outstanding customer relationships.Communicates with
MSA Specialists on case progress.Works with MSA
Specialists to prioritize and re-prioritize daily “to-dos.”Handles all case
management client contacts for MSA Specialist. 
Obtains additional or missing information needed to complete the MSA
report on set deadline.Prepares all
assigned MSA cases in a timely and efficient order.Studies, analyzes
and interprets complex instructions while balancing and prioritizing multiple
projects.Maintains an
orderly filing system, paper trail and detailed, up-to-date comments in Client
Profiles System on each case.Ensures Special Handling
Instructions are followed throughout the MSA process.Works with
management on projects when selected and be able to provide informative and
useful feedback.Keywords: claims, medical claims, healthcare claims, claims processing, claims processor; office, UnitedHealth Group, UnitedHealthcare,  training class, customer service representative, customer service, CSR, Data Entry, adjustments, phone support

Required Qualifications:High School Diploma or GED 2+ years of experience as a claims assistant, legal assistant, medical assistant or administrative assistantProficiency with Microsoft Word (creating and editing documents), Excel(creating, editing and reading spreadsheets) and Outlook(email and calendar)Preferred Qualifications: Bachelor's Degree (or higher)Medicare experience Soft Skills: Time management skillsStrong attention to detailFlexibilityAdaptabilityEffective communication skills

OptumRx is
an empowering place for people with the flexibility to help create change.
Innovation is part of the job description. And passion for improving the lives
of our customers is a motivating factor in everything we do.

 

If you're ready to talk about groundbreaking
interactions, let's talk about what happens when a firm that touches millions
of lives decides to gather results from millions of prescriptions every month
and analyze their impact. Let's talk about smart, motivated teams. Let's talk
about more effective and affordable healthcare solutions. This is caring. This
is great chemistry. This is the way to make a difference. We're doing all this,
and more, through a greater dedication to our shared values of integrity,
compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.