Customer Service Representative

Aerotek is currently seeking a call center representative to support our client near Hyattsville, MD.

Job Description:

• Provide world class service to all customers in a customer-centric environment by assisting customers with inquiries while providing consultative selling and support.
• Ensure that sales are captured by responding to customer telephone calls and entering orders accurately and efficiently into MS Excel order system.
• Use selling techniques with portfolio recommendations to ensure additional sales.
• Ensure customer telephone inquiries are successfully resolved through the use of multiple customer support tools (including conducting research in Excel and/or contacting business units as appropriate).
• Maintain world class standards by successfully performing against department scorecard metrics.
• Build and strengthen the reputation of Shared Services by embodying the Business Services Center Mission and culture at all times and in all interactions.
• Maintain customer confidence and protects operations by keeping information confidential.

Qualifications:

1. High School Diploma or GED required
2. At least 1 year in a call center environment
3. Intermediate Excel Skills

Additional Information:

This position will start off working 32 hours a week (Monday through Thursday) from 8:00-5:00. After training and management feels you are ready, this will grow into a full-time 40hr week.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.