Inside Sales Specialist - Waterworks - New Britain CT

Company Overview:

With more than 15,000 associates across 600 locations in North America and Canada, HD Supply has become one of the country’s largest industrial distribution companies. HD Supply provides a broad range of products and services to customers in the maintenance, repair and operations, infrastructure, and specialty construction markets. With an active commitment to the communities in which we operate, HD Supply associates are part of a thriving organization that supports the virtues of wellness, diversity and inclusion – all of which are top priorities for the company. Equally as important is empowering our associates to grow professionally while providing competitive benefits and compensation. If you’re ready to find a rewarding career and achieve your full potential with a growing industry leader, HD Supply is ready for you!

Job Description & Qualifications:

Job Summary

Serve as a facilitator to the sales process that may generate new sales opportunities or upsell via phone, email, or other electronic communication. Oversee responses to customer order and quotation requests for all levels of accounts received via outside salespersons, telephone, e-mail, and written and faxed correspondence. May directly or indirectly support outside sales.

Major Tasks, Responsibilities and Key Accountabilities

• Facilitates the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support.
• Prospects for new sales opportunities via outbound calling and emailing.
• Provides product pricing by consulting the pricing matrix, as well as other complex tables, to determine the appropriate price. Develops code directives for certain products while maintaining target margin goals.
• Procures and maintains inventory; monitors to ensure proper inventory turns.
• Ensures timely shipment of materials and customer satisfaction.
• Works at the sales counter to serve in-store customers as assigned. Contributes to add-on sales by maintaining a high level of product knowledge. Handles customer inquiries and problem resolution when an outside salesperson is not available.
• Performs estimating, take-off, and proposal duties as necessary.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Minimum Qualifications

• Must be eighteen years of age
• Must pass the Drug Test
• Must pass the Background Check
• Must pass pre-employment tests if applicable

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in related area of responsibility.

Preferred Qualifications & Job Specific Details:

Preferred Qualifications

• Waterworks material knowledge and customer service experience preferred.
• Minimum 2 to 5 years of experience selling in an inside sales environment and demonstrated success working with customers.
• Experience with inventory sales.
• Associate degree preferred.
• Strong computer skills desired.
• Customer service experience or product knowledge helpful.

PRID:

PRID111

Job ID 2016-20475

Business Unit Waterworks

Posted Date 12/7/2016

Functional Area Sales

Job Locations US - CT - Hartford

Remote Position? No

Position Type Full-Time