Insurance Hotel Liaison - Full-time / Part-time

DO YOU EXCEL AT CUSTOMER SERVICE?

LOOKING TO GROW YOUR CAREER IN A TEAM ENVIRONMENT?

Hoping to take your service skills to the next level? Look no further than the corporate housing and serviced apartment leader. At Oakwood Worldwide's Insurance Housing Solutions Team, we know that satisfied associates make for satisfied clients and guests. The Insurance Housing Solutions Team is a very successful growing division of Oakwood Worldwide and; is the premier resource for insurance professionals and displaced policyholders seeking emergency housing assistance. Oakwood promotes from within!

We are seeking a warm, friendly and professional Insurance Hotel Liaison. In this role, you will deliver superior customer service while communicating with the insurance adjuster and their clients, to secure hotel accommodations and set up billing with hotels for displaced insurance clients.

Your Hours and Location: 9:30am-6:30pm - Tues-Sat (OT is highly possible) – Off the I-17 at the Dunlap exit near the Metro Center

What's In It for You?

The Insurance Hotel Liasions on the Insurance Housing Solutions Team have access to ongoing training programs and are part of a team dedicated to creating the happiest guests in an empowering environment. Oakwood also has recognition and awards plus competitive compensation and benefits:

Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Multifaceted Learning Opportunities / Educational Reimbursement / Paid Vacation & Sick Leave / Child Care Reimbursement / Direct Deposit Payroll and much more!

What Your Day Is Like

• Work with preferred hotel providers requesting availability and rate information

• Intake of hotel reservation information from insurance claims adjuster, account manager or directly from client

• Perform accurate data entry of the reservation in OSCAR, Siebel, and other systems as required

• Prepare related documents to send to clients and hotels

• Communicate clearly with customers on the telephone, maintaining a professional demeanor

• Deliver superior customer service to both Oakwood's internal and external customers

• Type, talk and engage the customer simultaneously while creating interest for Oakwood's services and benefits. Ability to handle multiple computer programs while speaking with clients.

• Manage high volume of hotel requests coming through internal systems, email and phone

  Best Candidates Will Have

• Sales and/or hospitality reservation experience preferred

• Two years college experience or equivalent business related experience preferred

• Siebel and GDS experience a plus

• Strong communication, customer service and problem analysis skills

• Strong follow-up skills

• Highly motivated and detail oriented, with the ability to work independently while managing multiple tasks

• Ability to adapt to an ever changing, high energy, high volume environment

  Oakwood is the premiere global provider of Corporate Housing Solutions

  Headquartered in Los Angeles, California, Oakwood Worldwide is the world's largest provider of high quality furnished and unfurnished accommodations. We provide the advantages of far-reaching resources, unparalleled expertise, and the industry's most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professional. Our company is staffed by bright, organized and dependable people driven by a common company goal: to help us accomplish great things through exemplary customer service to our clients and to our peers.

  If you want to work in a fun, pro-employee, professional environment, join our industry leading team today!

  Customer Service Hospitality Insurance