Customer Service Supprt

A Consumer Service Technical Support Representative you will be assisting consumers with a variety of calls:

* Providing online connection support for the Nintendo gaming systems.
* Assisting consumers with setting up and/or using a wireless network with their Nintendo gaming system(s).
* Troubleshooting connection problems including walking consumers' through network security settings and router settings.
* Answering consumer questions regarding the online features of their Nintendo game systems.
* Documenting and forward consumer comments.
* Collaborating and sharing solutions with members of the Tech team.
* Answering consumer calls from children and adults.
* Navigating computers via remote access.

Summary of Job Duties:
* Troubleshooting online connection problems.
* Recording consumer feedback.
* Collecting, documenting, and researching technical problems to develop solutions and resources for the department.

You MAY be trained to assist with Nintendo Wii and WiFi products depending on call volumes needs. This may include:
* Answering consumer questions regarding the wireless features of the Nintendo gaming systems and setting up and/or using a wireless network.
* Answering consumer questions regarding the Nintendo gaming systems WiFi connections.
* Answering incoming and makes outbound calls to provide technical assistance to users experiencing problems with the Nintendo Wi-Fi connection and Virtual Console.

-Must be able to work weekends

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.