Banking Services Supervisor

Position Summary:
This position is responsible for supervising the day-to-day operations of the Banking Services Department to ensure the timely and accurate processing of all banking responsibilities. This position also supervises a staff of Banking Services Representatives
Essential Job Functions:

• Responsible for overseeing the processing of work related job tasks which may include:
  • Resolution of IssueTrak Tickets for Banking Services Related Customer Issues Within Designated SLA
  • Misapplied Payment Research and Resolution
  • Electronic Payment Processing and Reconciliation. Provide Regional Accounting Center (ACE) with Batch Information Daily
  • Monitor/Resolve Open Payment Batches for Retail and Banking within the ICOMs billing system to ensure daily bank reconciliation can be performed efficiently and accurately
  • Review of Various Daily Payment Preventative Maintenance reports using Excel and Action Accounts as necessary i.e. high/low report, pending payment report, duplicate payment report
  • Refund Processing, Research and Reconciliation. Provide ACE with monthly Excel spreadsheets for use in performing general ledger account reconciliations. Maintain Manual Refund Access database.
  • Credit Card Payment Processing and Reconciliation which includes balancing and posting daily reject batches, processing MOP authorizations and processing chargebacks
  • Returned Payment Processing and Reconciliation which includes coordination with Check Velocity the 3rd party returned payment collection vendor and maintaining the Return Item Log for the ACE
  • Balance Transfer Processing
  • Process Lockbox returned mail and CDM, balance and post lockbox batches averaging $210 million per month, and maintain lockbox suspense accounts
  • Process Regular Mail Payments in ICOMs, Prepare Related Deposits and Prepare Miscellaneous Cash Deposits. Enter Batch/Deposit Information into PeopleSoft Cash Management including Miscellaneous Deposits with correct General Ledger Account Coding
  • Recurring Payment Setup and Maintenance
  • Small Credit Balance Write-off Processing
  • Customer Deposit Maintenance and Tracking
  • Interdivisional Payment Processing and Coordination with Other TWC sites. Preparation of Related Excel Spreadsheet, which is sent to the ACE monthly.
  • Bank Correction Processing Including Response/Resolution to Items Listed on the Weekly “Outstanding Cash Issues” spreadsheet from the ACE.

• Supervises, schedules and prioritizes tasks and responsibilities of the banking services department staff to meet workload and scheduling needs of the department.
• Provides readily accessible and dependable support for staff.
• Encourages and acts upon ideas and needs of the banking services staff to establish and maintain a highly motivated and efficient workforce.
• Develops procedures and policies as required to obtain compliance with company policy and good internal controls. Maintains a file of all banking services policies and procedures.
• Hires, trains, coaches, disciplines, and monitors performance of banking services personnel in accordance with company policy.
• Develops day-to-day performance of Banking Services staff with expert technical assistance in billing and system functions.
• Identifies, manages and maintains the on-going job specific training for Banking Services representatives.
• Prepares performance evaluations; administers counseling as necessary.
• Supervises the daily activities of associates to ensure efficiency and effectiveness in achieving departmental goals.
• Measures productivity goals and objectives to ensure departmental compliance in meeting overall Company objectives in a timely manner. Reports department activity and areas for improvement.
• Evaluates, monitors and recommends enhancements to the billing system and other manual and automated payment processing functions such as customer refunds, credit card processing, lockbox and EBOX maintenance, and returns.
• Ensures timely and professional communication with internal and external customers to minimize losses in all business lines.
• Provides effective and pro-active problem solving in addressing customer issues.
• Builds and maintains strong relationships with department personnel and Regional/Corporate colleagues by demonstrating strong interpersonal skills.
• Review/Respond to ACE questions regarding general ledger account reconciliations for cash, returns and refunds.
• Ensures that each associate has and maintains all appropriate resources on a daily basis. Makes certain that these resources are in proper condition and in accordance with Time Warner Cable policies and procedures.
• Ensures compliance with departmental operational policies and procedures as well as Company safety policies and applicable laws including professionalism, teamwork, EEO/AA, and positive communication both internally and externally.
• Performs project management related duties.
• Performs all other duties as assigned.

Required Qualifications/Years of Minimum Relevant Experience:

• Excellent computer and computer software skills are necessary with proficiency in Microsoft Office, Excel, Access, and Word.

• Good math skills and an understanding of accounting principles are necessary.
• Strong analytical skills and attention to detail are essential.
• Demonstrated self-motivation, sound judgment, and problem solving skills are necessary.
• Excellent organizational skills and the ability to handle multiple projects independently and effectively within specified timelines are necessary.
• Excellent oral, written and interpersonal skills are necessary to interface and present information effectively with staff, department management and various other internal and external parties.

Preferred Qualifications/Years of Minimum Relevant Experience:

• A minimum of three to five years of demonstrated success in leadership or a supervisory role is required.
• Experience with office management, financial accounting, banking, collections, bookkeeping or accounts payable/ receivable preferred.
• Knowledge of cable television is strongly preferred.
• Working knowledge of ICOMs and/or CSG billing system, PeopleSoft and IssueTrak preferred.

Required Minimum Education and/or Certifications:
Two year Associate’s degree or Bachelor’s degree or equivalent in Business or a related field preferred.
Hours: Monday - Friday; 8:00am - 5:00pm, 9:00 am to 6 pm and 11 am to 8 pm