Customer Service Representative - Part Time - Full-time / Part-time

Well-known company in Crystal Lake, IL is seeking part time, entry-level customer service representative to join their customer service team.

Customer Service Duties:

• Make outbound calls to subscribers to renew their subscription and resolve any billing or service problems.
• Answer all incoming calls by the 2nd ring and listen to the callers needs and accurately process the customer''s requests in the circulation system.
• Dispatch daily complaints in a timely manner and efficient manner and follow-up on complaints by doing a callback to customers.
• Operating the DTI system (subscriber management database system)

Customer Service Representative Qualifications:

• Professional phone presence
• Clear, precise, courteous, professional and accurate oral communication skills to prepare error-free circulation transactions.
• Troubleshooting skills
• Understand that the media business is fast paced and can think quickly and resolve problems
• Basic computer skills
• Experience working with Microsoft Word and Excel

Hours: Part time hours, schedule may vary

Compensation: $10/hr

Four Ways To Apply for this Customer Service position: (pick one)

• Email your resume to (subject "Order Processing")
• and submit the application to the Crystal Lake, IL location
• Call our office at 815-788-8556 and ask for Tina
• Visit our office at 580 E Terra Cotta Ave, Crystal Lake, IL (we take walk-ins Monday – Friday between 9 AM and 4 PM)