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in Owing Mills, MD
Assistant Manager
Hours | Full-time |
---|---|
Location | 10021 Reisterstown Road Owing Mills, Maryland |
About this job
We have a full-time opening for a Assistant Manager.
Must be able to work various shifts per week.
- Must have a high school diploma or equivalent.
- Be authorized to work in the United States.
- Must have reliable transportation.
- Background check required.
Wage: 35k-45k
Requirements
We are Monument Restaurants, LLC d/b/a Krispy Kreme. In our first nine years of operation we built 96 restaurants across the country and are now entering the Maryland Territory. Krispy Kreme is consistently rated as a great place to work and the people here love what they do. Our leaders execute the company's brand strategy and promote its vision, mission and values, resulting in a great customer experience and maximized sales. By recognizing the importance of our people, we can strengthen the team's contribution toward unit goals being achieved.
Description:
Overview of Position: AGM provide support for the General Manager. They work to exceed customer expectations, foster a culture of teamwork, develop staff members’ abilities and competencies, meet and exceed the financial objectives established for their assigned location.
Their long-term objective is to develop their own skills towards becoming a General Manager.
Principal Duties and Responsibilities:
• Serve as a role model for customer-first behaviors according to company standards• Handle any customer complaints/concerns Sales
• Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling
• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan and in the established financial goals Production
• Understand and implement procedures to maximize efficiency and control variances in daily production of product and overall store performance
• Understand and implement store quality control procedures
• Coordinate production schedules to meet customer demands and minimize labor hours
• Inspect, troubleshoot, and assess any production or equipment problems Equipment
• Oversee proper upkeep of store facility and equipment Personnel
• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Build a team of customer-focused employees and foster teamwork
• Demonstrate leadership in employee development, including that of Key Staff
• Assist in communicating to store employees and enforcing all store policies, standards, and practices Accounting
• Assist General Manager in completing and managing income and expense budgets, including accounts payable/receivable, profit and loss, etc.
• Accounting tasks such as counting and depositing revenues.
• Manage company resources responsibly including inventory control Leadership
• Communicate and model company standards and policies
• Implement efficiently and effectively directives from store, corporate, and divisional management
• Develop and maintain store organization to promote efficient operations
Requirements:
• High school or GED required
• Must be at least 18 years of age
• Experience with sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Pleasant disposition, sociable, accommodating nature, and enthusiasm
• Self-motivation, creativity, and adaptability
• Basic computer, telephone, and fax knowledge
• Completion of Krispy Kreme AGM Development Course
• Pass a pre-employment drug screen and background check
Additional Info:
Benefits:
Health, Dental, Vision,$401k Two Weeks Vacation Per Year