Clinical Administrative Coordinator - Phoenix, AZ - Full-time / Part-time

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care.

In this position you will be making outbound calls to members that are with UnitedHealthcare to insure and verify that we are meeting their needs and that their experience with us has been adequate, thus far. During the calls, you will make sure that they are getting the services and assistance that they need. You will make sure that their information is up-to-date in the system, you will assist in changing their Primary Care Physician, if needed, and you will also manage the Referral process. You will process incoming and outgoing Referrals and Prior Authorizations. 
 
You will be responsible for resolving customer service inquiries, and encourage members to use Preventative services as well. During the calls, you will sometimes be required to complete Risk Assessments for members and help connect them with Providers. Administrative tasks will include the Intake of members and managing the Admission and Discharge of information, post notification. You will be required to work with hospitals and the Clinical team on a daily basis. Meeting productivity goals and having good attendance is important in this role. 

Required Qualifications:

High School Diploma or GED
1+ years of Telephonic Customer Service experience
1+ years of experience working in an office environment using the telephone and computer as the primary instruments to perform the job duties
Knowledge of Medical Terminology/Coding (ICD-9 and CPT)
Experience using a computer and Microsoft Office (Word, Excel and Outlook)
Available to work overtime as neededPreferred Qualifications:

Professional Medical or Healthcare experience
Bilingual in English and Spanish
Experience working in a high volume Call Center
Managed Care experience with knowledge of Community-based programs
Knowledge of Medicaid and Medicare Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or _expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keyword: UHG, Phoenix, customer service, healthcare, telephonic, patient interaction, field based, advocacy