Inside Sales Manager

-Lead, manage and direct the Inside Sales Representatives and all customer service activities.
-Develop, implement and update process improvements and procedures related to servicing our customers and supporting the sales staff.
-Create and maintain daily, weekly and monthly reporting requirements for Sales department and the company.
-Analyze customer expectations and use them to set organization-wide service standards and KPIs to measure that the standards are being met.
Responsible for supervision of order entry, answering Inside Sales phones, data entry in CRM and performing all Customer Service activities as necessary.
-Oversee Customer Service Calling initiative to call current customers, expand product lines, contact dormant customers and gather market information in order to facilitate revenue generation.
-Liaison between Sales, Manufacturing/Scheduling, Quality and other departments to ensure customer needs are met.
-Manage product samples to be sent to customers as requested by Sales. Update CRM with appropriate activities related to sample requests, such as follow ups, opportunities, to-do completion, letter completion, etc.
-Responsible for Trade Show lead import into CRM.
-Manage Customer Service efforts to resolve customer issues in a timely and effective manner. Ensure effective procedures are in place to resolve customer issues.
-Update the ERP system with the approval.
-Assist Quality department in any recall or notification processes.
-Participate in training requirements to meet company and ISO standards.
-Gain knowledge of all products and services. Keep current with all changes through continuing education.
-Participate in the hiring process and the training/development process within the department.
-Assist department co-workers to improve their skills and knowledge through day to day coaching and mentoring.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.