Night Auditor - The Hotel Hershey

This position is responsible for greeting, registering and orienting guests to The Hotel Hershey as well as responsible for conducting the nightly audit process.

Job Functions: 

• Greeting guests upon their arrival
• Registering guests and confirming room rates
• Providing information about the Hotel and other attractions within the company and the surrounding area
• Answering telephones / Wake-up calls
• Handling guest questions and concerns
• Audit guest room charges
• Balance nightly credit card transactions
• Receiving payments on accounts
• Balancing all daily postings and activities
• Preparing daily Managers' Report
• Performing other duties as assigned

Basic Qualifications: 

• Must be at least 18 years of age or older
• Must have valid driver's license
• High School Degree or equivalent
• Minimum of 1 year experience in accounting
• Minimum of 1 year experience in guest customer service

Additional Qualifications: 

• Proven guest relations, problem solving and organizational skills
• Ability to work with computerized front office systems, file, computer figures, and handle cash with a high degree of accuracy
• Professional image representative of company image

Working Conditions:

• Physical requirements include standing (up to 100% of the shift), finger dexterity, good hearing, performing detailed work at close distances and communicating verbally.
• Shift includes 11 PM to 7 AM five days per week; weekends and holidays included.

Hershey Entertainment & Resorts is an Equal Opportunity Employer