Customer Service Representative - Transactional Resolution 2-13-17 - Full-time / Part-time

Join SYKES as we continue to grow.

New lines of business. Increased pay rates.

Works to resolve reported fraudulent activity on customer accounts through third party data sources and transaction verification with customers. Communicates with customers via letters and inbound and outbound phone calls. The goal is to help our customers resolve their concerns from fraudulent activities on their account.

Responsibilities:

• Review fraud cases to investigate potential fraud losses on accounts
• Help our customers resolve their concerns associated with suspected unauthorized activity on accounts.
• Work directly with customers and merchants to investigate and determine the final outcome of fraud cases as well as the financial responsibility associated with the transactions in question
• Conduct investigations to determine validity of transactions
• Verify account activity and customer activity

Basic Qualifications:

• High School Diploma, GED or Equivalent Certification

Preferred Qualifications:

• 3 years of customer service experience
• 2 years of Fraud experience
• Time management and self-drive are essential to this role

SYKES offers you:

• Health benefits
• Performance incentives
• Paid training
• Career advancement opportunities / Promotion from within
• 401K
• Fun team environment
• And more!

Apply now or contact Gretchen Wells Gretchen.wells@sykes.com

SYKES is a leader in the customer contact industry with a passion for quality, a knack for teamwork and the vision for leading the transformation of customer care in the digital, call center and self-service sector. For 30 years SYKES has delivered excellent service to Fortune 500 companies worldwide, with 50,000 employees located across the globe, we invite you to come be a part of something great. To get to know us a little better, click here or text “SYKES4” to 857-60.

You probably have friends or family who might also be interested, so please feel free to send them the link to this job opportunity!

EEO/AA/M/F/Vet/Disability

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