Associate Quality Analyst, Optum360 - Melville, NY - Full-time / Part-time

Positions in the function are responsible for end-to-end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. Working on providing quality auditing support for operations for a majority of their work time.   The quality auditing findings will support risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools.  Continuous engagement and collaboration with Optum360 Operations Leadership is essential. 
 
  
Primary Responsibilities:


Has basic knowledge of theories, practices and procedures in a specific Optum360 revenue cycle function

Responds to and performs routine or standard quality audit or specific quality project requests

Uses existing procedures and facts to solve routine problems or conduct routine analyses

Does work independently most of the time, yet also depend upon others for instruction, guidance or direction as needed

Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

Basic understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions

Consistently provide direct support of Quality auditing activities to validate process performance and share findings with QA leadership

Support the analysis  of quality auditing findings as it relates to  business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

Support engagement  with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

Required Qualifications:


Bachelor's degree

1+ years of Revenue Cycle Experience

1+ years of experience in a quality analyst role

1+ years of healthcare experience

Basic MS Office skills including Word, Excel and PowerPoint

Basic to Intermediate Excel experience with proven analytical ability that support successful outcomes

Basic SharePoint experience including navigation and basic functionality or similar collaborative software experience

Effective verbal and written communication and presentation skills with the ability to communicate to a variety of levels within the organization including executive leadership

Proven record of positive and effective team interactions
  
Preferred Qualifications:


Prior experience in large, multi-function and cross geographic organizations

Project Management experience

Process Improvement experience (Six Sigma, Lean, TQM, etc)
 
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.