Pharmacy Technician

Looking for a pharmacy technician with experience in customer service and call center.

Details

The position is a Pharmacy Technician working with a fortune 500 Health care company in Orlando.

This is a Full Time position under a (3) month contract with the opportunity to go permanent. Making $14.00-15.00 an hour, M-F 8 hour shifts, and a required open availability between 8am-10pm. The position is located near the Orlando airport.

It requires:

• Registered Pharmacy technician in the state of Florida.
• 1-2 years of data entry and pharmacy verification experience.
• High school diploma

Duties:

- Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls.

- Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality.

- Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction.

- Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.

- Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing training's (formal and informal).

- Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs.

- Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals.

- Educates providers on how to submit claims and when/where to submit a treatment plan.

- Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved.

- Informs providers and members on the companies appeal process.

- Lead or participate in activities as requested that help improve Care Center performance, excellence and culture.

- Performs necessary follow-up tasks to ensure member or provider?s needs are completely met.

- Provides information regarding the companies in-network and out-of-network reimbursement rates and states multiple networks to providers.

- Refers callers requesting provider information to Provider Services regarding the companies professional provider selection criteria and application process.

- Refers patients/EAP clients to the companies Care Management team for a provider, EAP affiliate, or Facility.

- Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers.

- Support team members and participate in team activities to help build a high-performance team.

- Thoroughly documents customer's comments/information and forwards required information to the appropriate staff

We are looking forward to speak with you about this opportunity.

Or if you know someone that could be interested in this position, please give me a call.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.