Executive / VIP Desktop Support Technician - Lenexa, KS - Full-time / Part-time

Position Description:
 
OptumRx is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) 
The Executive / VIP Desktop Support Technician is a key member of the IT Team who provides day-to-day white glove process and technical support to high touch, high value Corporate Executives and those identified as VIPs. This role requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills.  May conduct training programs designed to educate organization’s computer users about basic and specialized applications.
Primary Responsibilities:

Dedicated to providing high end customer service with Executive Presence.
Willing to go the extra mile to ensure the people for whom we support feel extra special.
Should be technical, but be able to bridge the gap and explain technology to non-technical people. Be able to effectively articulate and simplify technology to the Executives and VIPs.
Should be able to manage up - VIPs effectively to ensure technology, such as Wi-Fi, iPhones, iPads, computers are synced and working fine. No job too big or too small attitude.
Takes personal ownership over problems. Works with other groups when needed to resolve issues but never loses site that the problem is owned by the technician.
Provides professional and timely support for a wide range of IT equipment, software and conference room systems.
Provides technical support for smooth execution of department / companywide meetings, events and conferences.
Person should proactively manage any planned changes and /or upgrades. Inform those who would be impacted, ensure everything is working 100% thereafter.
Assists with managing and developing technology knowledgebase.
Trains Executives, VIPs and their assistants on current and future IT applications and devices.
Utilizes incident management system to receive, track and close support requests.
Provides excellent customer service over the phone, remotely and in person.
Configure and troubleshoot audio visual equipment in conference rooms.
Perform installs, moves, adds and changes (IMACs).
Provide on-call support as required.
Performs other duties as requested.

Requirements:

HS Diploma/GED
2+ years of experience working in support of deskside services / desktop systems software and hardware, application training, and overall incident ownership and management
IT technical support experience supporting VIP end-users such as senior leaders (Executives, Vice-President levels and above)
Experience with Windows desktops and laptops and Apple technologies and devices

Assets:

A+ Certification preferred.
Familiar with ITIL and ITSM preferred.


Soft Skills:

Self-starter / tenacious problem solver.
Ability to work on a team or independently.
Excellent communication, verbal and writing skills.
Ability to multi-task, manage time and follow through with assignments.
Ensure that the IT team is consistently projected in a positive light with the business users.
Ability to react to high pressure dynamic changing environments.
Working knowledge to support internal desktop systems software and hardware, application training, and overall incident ownership and management.
Working knowledge with Windows desktops and laptops and Apple technologies and devices
OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.
 If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance.  Join us and start doing your life’s best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: united healthgroup, optum, healthcare, IT, Executive, VIP Desktop Support Technician, Lenexa, KS, technical support, deskside support, desktop systems, software, hardware, application support, incident, management, Windows, laptops, Apple, technologies, devices, A+ Certification, ITIL, ITSM