Claims Analyst - Full-time / Part-time

Job Description:

• Resolves customer merchant, credit, or ATM claims within the bank's policies and procedures.
• Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.
• May debit or credit customer's accounts as appropriate, process chargebacks or update customer regarding pending claims.
• Researches and resolves other general customer account inquiries as appropriate.
• Maintains internal operational and financial controls and ensures that they are observed for all assigned cases.
• Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls.
• Works within a team environment. Associate is expected to meet or exceed department level benchmarks for productivity and quality.
• May provide support and training to other analysts within the department.
• Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytically and problem resolution skills

Job Requirements:

• At least one (1) year of recent call center experience
• Experience working for a bank or with credit cards preferred
• High school diploma or equivalency required/Bachelor degree a plus
• Ability to interview next Monday (01/23)

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.