Account Consultant

CenturyLink (NYSE: CTL) is a global communications, hosting, cloud and IT services company enabling millions of customers to transform their businesses and their lives through innovative technology solutions. CenturyLink offers network and data systems management, Big Data analytics and IT consulting, and operates more than 55 data centers in North America, Europe and Asia. The company provides broadband, voice, video, data and managed services over a robust 250,000-route-mile U.S. fiber network and a 300,000-route-mile international transport network.

US-Oregon-Portland; US-Washington-Seattle

The Account Consultant will support Global customers. The primary responsibility of the Account Consultant is to provide sales and sales support for complex communications product solutions (data, voice, IP, etc.) for Centurylinks customers. The Account Consultant is a key member of a Sales team, who is responsible for customer life cycle management and retention.As a primary interface with both internal and external customers, the Account Consultants Spirit of Service and skills make a positive contribution to the strength of Centurylinks relationship with our Global/Enterprise, Government and Education Accounts.

• Complete service orders in a legible, accurate and timely manner.
• Interact effectively as a team member within a Commercial Account Team organization to support achievement of sales objectives and deliver CenturyLinks Spirit of Service.
• Partner with Sales, Service and Support personnel to strategically support Global/Enterprise Accounts.
• Make accurate and timely decisions based on customer needs and business requirements.
• Develop, maintain and manage customer relationships from the operational to executive levels throughout the organization.
• Ability to contribute to the attainment of revenue objectives by managing orders from the sales stage through to accurate billing and revenue recognition.
• Ability to effectively represent CenturyLink to multiple departments and levels within the Account, by understanding how CenturyLinks products meet their goals.
• Project Management of the activities of multiple CenturyLink departments such as Contracts, Pricing, Order Entry, Provisioning, Design, Installation and Billing on behalf of CenturyLink Customer to install new service, or to coordinate moves, adds or changes to existing service.

BasicQualifications

5+ years of experience with CenturyLink Products and Systems, QC and QCCORrelated Telecom experience

PreferredQualifications:

• Valid Drivers License and satisfactory driving record
• Ability to work independently as well as in a team environment
• Knowledge of CenturyLink products, e.g., Voice, Data, IP, VPN, Web Hosting, and CPE is desired
• Strong interpersonal, communication (oral and written), negotiating, time management and organizational skills
• BS/BA in Business, Liberal Arts, Economics, MIS/CIS, or other related field

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Alternate Location: US-Oregon-Portland; US-Washington-Seattle

Requisition #: 69509

Company Statement

CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions including home and wireless voice solutions and digital television provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future.

Disclaimer:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.