Global Security Operations Center Supervisor (Weekdays Only) - Racine, WI - Full-time / Part-time

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. Allied Universal, North America’s leading security services provider, is experiencing tremendous growth. For all full-time positions, we offer medical, dental, vision, flex spending, 401K, an anniversary bonus, and an on-the-spot recognition program.? We promote from within our company!?You can start with little, to no, security experience and become one of Allied Universal’s many success stories.

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Job Description:

A client has an immediate job opportunity for a Global Security Operations Center (GSOC) Supervisor. This position has high visibility and is directly accountable for the effective and efficient management of the 24/7 Global Security Operations Center (GSOC) and its team of professionals. The GSOC Supervisor will be the liaison between the client’s Global Security team and the Global Security Operations Center and provides supervision, coordination, training and oversight of GSOC staff and daily activities. The Global Security Operations Center plays a critical role in monitoring, supporting, and recognizing security issues and trends that may affect the client's personnel and assets worldwide. The position requires initiative, multi-tasking, strong communication skills, and innovative thinking.

Role Responsibility:

• Full accountability for the GSOC and its personnel, systems, and procedures to ensure effective and timely response to alarms, calls of distress, incidents and other activities
• Serves as the liaison between the GSOC, Contract Security Management, and Global Security Management
• Develop and direct the functions, processes, and operations of the GSOC and ensures policies, procedures, and objectives align with client goals
• Perform analysis, planning, and provide direction in order to ensure that the GSOC is delivering maximum value to the business
• Develops, implements, and documents scheduled and ad hoc training exercises to ensure effective performance of the personnel assigned to the GSOC
• Develop GSOC functionality and assist in identifying new technologies and upgrades for existing systems
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, radio systems, Skype, and other systems
• Motivates, coaches, and provides leadership to the GSOC staff to develop direct reports
• Manage, administer and work within software programs used to support operational processes such as travel security, emergency notification, global incidents, etc.
• Provides feedback to both client and contract security management to mitigate failures and improve performance
• Serves as a point of escalation for any inter-company customer service issues related to the GSOC operations
• Perform on-call duty (includes after-hours, weekends, holidays) to take appropriate action on staff questions and issues
• Develop and monitor intelligence sources to identify potential threats or incidents which may target the client
• Develop and monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements
• Perform supervisory/managerial responsibilities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities and perform performance appraisals
• Create and deliver security presentations, reports, and participate in required meetings
• Perform other duties as assigned by the Contract Security Account Manager or Global Security Management

Minimum Experience and Qualifications:
• Must possess a minimum of 2 years of supervisory/management experience
• Must possess a minimum of 1 year of working in a Security Operations Center or closely related operation
• Work history to include all of the following:
o Ability to prioritize workload based on urgency; able to delegate tasks, and communicate to a range of audiences
o Demonstrated analytic and critical thinking skills
o Demonstrated ability to ensure compliance, monitoring of assets, and making rapid notifications
o Demonstration of strong computer skills
• Bachelor degree or equivalent combination of related work experience
• Prior experience supervising or managing a Security Operations Center, Security Communications Center, security/alarm monitoring center or other closely related operation highly desired

Skills Required:

• Excellent verbal and written communication skills
• Excellent analytical and problem solving skills
• Superior customer service skills
• Ability to coach, mentor, and motivate direct reports
• Active listening skills
• Ability to assess and evaluate situations effectively
• Attention to detail
• Proficient computer skills and ability to quickly learn multiple computer software programs
• Must be able to work a flexible schedule on a variety of shifts
• Ability to research, investigate, and compile information
• Planning and organizing skills
• Ability to mediate conflict with tact, diplomacy
• Ability to critically think and conduct analyses in a dynamic environment
• Adaptable to changing priorities

Other:
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must be able to work extended hours occasionally, as needed or as required to meet established deadlines and service levels agreements
• Must be able to travel, occasionally overnight and out of state as needed by car or airplane
• Must be able to work a varied schedule to complete projects and meet deadlines in response to changing demands
• Must be able to provide on-call support (includes after-hours, weekends, holidays)
• Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment)
• Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Physical Requirements and Environment:
Environment: Office with minimal to no extreme temperatures expected.
Major Activity: Working on PC and using telephone/radio while sitting.
Physical Efforts to Carry Out Job Duties: Limited, to include some standing, bending, limited stretching and reaching.

Closing:

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America’s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans.

EOE/Minorities/Females/Vet/Disability
Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.