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est. per hour
Customer Service Call Center and Chat Representative - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Langhorne, PA Langhorne, Pennsylvania |
About this job
This requisition is to collect applications in anticipation of future and current hiring needs. As positions become available, qualified applicants will be contacted.
You might have driven past our building near the Oxford Valley Mall on Town Center Drive and wondered what we do.
SONOS Direct Sales Chat Specialist
About this position…
The Direct Sales Chat Specialist will be responsible for engaging in meaningful chat conversations with customers visiting Sonos.com. Primarily, the role will be centered on educating, assisting, and converting customers with product-related sales questions or order issues. Quality candidates will be able to participate in multiple chat conversations simultaneously, while delivering the right information at the right time to each customer.
Key Responsibilities
About this position…
The support agent is responsible for providing outstanding Customer Support to the SONOS client base this includes prospective, new and existing customers. The right candidate will have experience and passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, solving challenging software problems and doing things the right way every time, we'd like to talk to you!
What you will be doing…
Monday to Friday 9 AM to 10 PM; Saturday and Sunday 10 AM to 05:30 pm. Please note, training schedule and post-training schedule may not be the same. We will do our best to give you a schedule that works for you.
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status, nor will they be discriminated against on the basis of disability. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability.
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Apply now or contact Victoria Blasi at Victoria.Blasi@Sykes.com and find out why we were voted Best Place to Work in 2016 by The Intelligencer, Bucks County Courier Times, Burlington County Times, and Monster.com!
Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call centre jobs, costumer service, local jobs, careers, customer service careers, csr jobs, team, rep, agent, sales
(MSJA)
You might have driven past our building near the Oxford Valley Mall on Town Center Drive and wondered what we do.
SONOS Direct Sales Chat Specialist
About this position…
The Direct Sales Chat Specialist will be responsible for engaging in meaningful chat conversations with customers visiting Sonos.com. Primarily, the role will be centered on educating, assisting, and converting customers with product-related sales questions or order issues. Quality candidates will be able to participate in multiple chat conversations simultaneously, while delivering the right information at the right time to each customer.
Key Responsibilities
- Respond directly to customers with pre-sales questions and educate them on the features, benefits, and roles of the Sonos product line.
- Assist customers with basic order-related inquiries such as order tracking and money-back-guarantee returns. Escalate advanced issues to our Order Specialist team.
- Liaise with our Customer Care team to connect customers in need of technical support as effortlessly as possible.
- Coordinate with senior members of the Direct team to escalate questions that can't be answered properly or issues that can't be resolved.
- Demonstrate customer-relations and empathy skills to maintain a positive company image during all interactions with customers.
- Utilize proper CRM tools and systems.
- The ideal candidate has excellent communication skills, and is able to articulate complex information in simple, relatable terms.
- Must have the ability to conduct conversations with empathy and professionalism.
- Experience in customer service or sales, preferably for a technical product or service.
- Must have the ability to learn and master technical information related to wireless-networking, home audio, and digital music streaming.
- Must be a team player who also works well independently.
- Must have a passion for music and technology.
About this position…
The support agent is responsible for providing outstanding Customer Support to the SONOS client base this includes prospective, new and existing customers. The right candidate will have experience and passion in the customer facing experience and thrives in a busy and challenging environment. If you love music, solving challenging software problems and doing things the right way every time, we'd like to talk to you!
What you will be doing…
- Providing clear and excellent SONOS Customer Care to existing or new customers, ensuring a high customer satisfaction and NPS through both voice and e-mail contact.
- Handling Pre-sales, Sales opportunity and RMA inquiries through both voice and e-mail contact.
- Handling General SONOS product information contacts through both voice and e-mail
- Handling mid-level technical support contacts through both voice and e-mail contact.
- Demonstrating an ability to troubleshoot, analyze and identify solutions using existing guidelines and tools
- Utilizing proper CRM tools and systems
- Complete ownership of the customers support journey while ensuring a positive image of the company.
- Working as part of a team
- You are a candidate who is a decisive, action oriented individual who takes ownership of open issues and who is able to work independently and as part of team.
- You are able to demonstrate a high level of customer care experience while also possess mid-level technical skills. This includes maintaining a positive image of SONOS throughout all transactions.
- Basic typing skills on a PC keyboard equal to 35 words per minute as observed by interviewer
- Ability to troubleshoot problems, research and find answers to consumer questions.
- Ability to multi-task while accurately logging contacts, problems, and resolutions
- Experience in networking, installation and set-up.
- Ability to work under pressure in a fast paced environment
- Ability to communicate clearly and effectively and understand customer needs
- Ability to provide excellent customer service while understanding the impact of quality targets
- You love technology and music
Monday to Friday 9 AM to 10 PM; Saturday and Sunday 10 AM to 05:30 pm. Please note, training schedule and post-training schedule may not be the same. We will do our best to give you a schedule that works for you.
Sykes Enterprises, Incorporated is firmly committed to conducting business in compliance with the letter and spirit of the law and other accepted standards of business conduct as reflected in the company's policies. Employees are encouraged to observe the highest standards of professionalism at all times, and are expected to adhere to the SYKES Standards of Conduct for Compliance and Integrity (www.sykes.com). SYKES is proud to be an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status, nor will they be discriminated against on the basis of disability. Women, minorities, individuals with disabilities and veterans are encouraged to apply. EEO/AA/M/F/Vet/Disability.
The preceding position description has been designed to indicate the general nature of work performed; the level of knowledge and skills typically required; and usual working conditions of this position. It is not designed to contain, or be interpreted as, a comprehensive listing of all requirements or responsibilities that may be required by employees in this position. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Apply now or contact Victoria Blasi at Victoria.Blasi@Sykes.com and find out why we were voted Best Place to Work in 2016 by The Intelligencer, Bucks County Courier Times, Burlington County Times, and Monster.com!
Customer service jobs, jobs in customer service, customer service rep, customer service representative, call center, call center jobs, call centre jobs, costumer service, local jobs, careers, customer service careers, csr jobs, team, rep, agent, sales
(MSJA)
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