Restaurant Supervisor, Top of the Falls Restaurant (Seasonal) - Full-time / Part-time

Our Exciting Work Environment

There's so much to explore and discover at Niagara Falls State Park, from the historical and geological, to the wonders of nature. Enjoy a scenic walk along the Niagara River Gorge, visit the Cave of the Winds, dine at the Top of the Falls Restaurant, or bring the kids to our Discovery Center featuring lots of activities to make education fun and fascinating.  Visit 

The Opportunity

Must be 18 years of age or older.

Responsibilities:

·       Supervise and coordinate activities of restaurant and catering employees on a per shift basis.

·       Follow and enforce work procedures and service standards set forth for lunch and dinner services and catering operations.

·       Set a positive example by reporting to work on time, in a clean and complete uniform.

·       Maintain good personal hygiene and display a responsible and cooperative work attitude.

·       Assist in developing bar menus, wine list, pricing, promotions, and service standards.

·       Assist restaurant and catering employees in serving guests or performing duties needed to ensure a smooth functioning operation. 

·       Performing inventory counts and authoring a bar report calculating cost of goods sold.

·       Scheduling of restaurant and catering employees adhering to the budget and forecasted business.

·       Analyze and resolve all problems with employees, guests, and the operation with the assistance of management.

·       Ensure that all equipment is set up properly and operating efficiently and accurately.

·       Ensure all deliveries are accurate and the product is of high quality.

·       Ensure all workstations, storerooms, bar, hosts stand, decks and dining areas remain clean, sanitized, safe and sufficiently stocked.

·       Assist management in the hiring and training of all employees.

·       Responsible for accurately opening and closing the restaurant following opening and closing procedures for each job position for the following day.

·       Assist in the timely payment of product invoices.

·       Adhere to and enforce inventory and labor control measures.

·       Assist in soliciting, booking, and planning of catering events.

·       Supervising catered events including set-up, the function, and breakdown following the agenda. 

·       Recommend measures to improve service, increase efficiency and heighten the experience for both guests and employees.

·       Assist in the ordering of bar product, rentals for events, and other products needed for the operation

 

Knowledge, Skills, and Abilities:

·       Minimum of three years front of the house work experience in a formal restaurant.

·       Minimum of one year supervisor work experience in a formal restaurant.

·       Highly motivated, enthusiastic and friendly.  Enjoys working with people. 18 years or older.

·       Able to work long hours in a fast paced industry with some overtime.

·       Capable of following job procedures and management instruction.

·       Demonstrates the ability and desire to take initiative.

·       Capable of formulating intelligent and informed decisions.

·       Able to stand for long periods of time including bending, lifting, reaching, and stretching.

·       Able to carry 20 to 50lbs.

·       Knowledgeable in the operation of a high volume sit-down restaurant with high service standards.

·       Knowledge in bar operations including wine, beer, and spirits.

·       Experience in the handling of all forms of payment and ability to use a computerized POS system.

·       Able to report to work on time in required uniform following the hygiene standards.

 

Availability:

·       Must be available to work evenings, weekends, and holidays, as directed.

Who We Are

Take your career beyond the ordinary—to the extraordinary.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision, grow with us.

Delaware North is one of the largest and most admired, privately-held hospitality companies in the world.  Founded and owned by the Jacobs family for nearly 100 years, it is a global leader in hospitality and food service with operations in the sports, travel hospitality, restaurants and catering, parks, resorts, gaming and specialty retail industries.  Delaware North has annual revenue exceeding $3 billion with 60,000 employee associates. To learn more, visit .

All applicants may be subject to a pre-employment background and/or drug testing.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  Delaware North is an equal opportunity employer.