Concierge - Full-time / Part-time

Location:

Nashville Hotel

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the new Music City Center, the luxury hotel is a one-of-a-kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi-story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

Job Description:

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities:

* To arrange bookings, reconfirmation of airline tickets etc.

* Be fully acquainted with the different points of interests.

* Assist in arranging for restaurant reservations and limousines as required by our guests.

* Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.

* Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.

* Accept other special duties as required by management.

* Set up all amenities for guests celebrating special occasions.

* Set up special packages that include pre-calls from the concierge and specialized amenities.

* Interact with other departments to ensure that guest's needs are satisfied.

* Speak with guests in a friendly, warm manner making them feel welcome to the hotel.

* Proactively work to seek out ways in which to improve the hotel experience for our guests.

* Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications:

* Previous hotel experience in front office or guest services required, preferably in a upscale luxury hotel. Experience in a community organization or like role in which candidate has represented the city and/or explained its attractions will suffice in place of hotel experience.

* Developed knowledge of the surrounding area and all of its attractions.

* Ability to work well under pressure, dealing with many guest requests/questions within a short period of time

* Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment.

* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.

* Customer service oriented with a desire to create memorable guest experiences.

* Ability to think clearly, quickly and make concise decisions

* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

* Ability to accurately and efficiently input information into computer systems

* Ability to work cohesively with co-workers both within and outside of your department

* Developed computer proficiencies, OPERA experience a plus.

* Ability to stand for the entire scheduled shift, will assist with lifting, moving, pushing, pulling objects up to 30 lbs.

* Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.

Options: