Patient Services Assistant

How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should be addressed to Hiring Manager and address your specific interest in the position and outline skills and experience that directly relate to this position.

Responsibilities* Provides general clerical support at University of Michigan School of Dentistry Community Dental Center.

Arranges and coordinates support and ancillary services for patient care.

Provides customer service to patients by facilitating business processes including but not limited to appointment scheduling and confirmations, check-in and checkout, pre-arrival registration and telephone triage.

Needs to use a electronic health record, and business/insurance database.

Assists with patient registration and confirming insurance at time of registration.

Prepares written business communications and communications with other clinics of various disciplines when coordinating patient care.

Responds to inquiries concerning department programs, services and activities.

Required Qualifications* Previous dental office front desk experience.

Excellent customer service experience as candidate must be able to respond to patient concerns in a professional manner.

Excellent communication skills.

Excellent punctuality and attendance record.

Excellent organizational skills.

Excellent attention to detail.

Excellent ability to multi task.

Desired Qualifications* Axium software experience. Familiar with University of Michigan procedures and policies. Familiar with School of Dentistry policies and procedures.

Work Locations This position is for the School of Dentistry located at the Community Dental Center 406 N Ashley.

Additional Information This is a 60%, part-time position with a prorated salary of $16,500-$18,000.

FTE or hours per week could be increased based off the needs of the clinic.

Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.

Mission Statement MDentistry: advancing health through education, service, research and discovery.

MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by: -Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences. -Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.

Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer.