Dispatcher - Service Industry Experience Required

Dispatcher

Service/installation company located near Islandia, NY is currently seeking an experienced Dispatcher.

Key Responsibilities

• Create and maintain the service technicians’ daily schedules including but not limited to maintenance, repairs, and follow-ups
• Schedule and coordinate all service calls as they are received
• Log all service calls into software program and maintain dispatch board
• Manage services rendered on a daily basis
• Maintain and update customer database with current information
• Accurately maintain all employees’ time sheets
• Proofing new customer folders and existing customer folders
• Maintain monthly on-call list, notify all parties of any adjustments or changes
• Create and manage follow up and shut down lists

Qualifications / Required Skills

• Previous employment in the service industry is a MUST. Preferably three - five years’ experience in a related field working for a company who provides full service. You must be familiar with a similar or comparable environment.
• Need to be an excellent communicator with the ability to problem solve, execute quickly, follow up and prioritize
• Must have the ability to translate the needs of the customer to the technician and vice versa
• Looking for someone who is intuitive and a quick learner, displays confidence and a positive attitude, and is courteous towards others
• Must have a thorough understanding of the significance of customer service and satisfaction
• Candidate must be organized, detail oriented, and the ability to multitask
• Proficient in Microsoft Office applications
• Ability to work independently through self-motivation, as well as being a collaborative team player
• Able to work and communicate efficiently with all levels of colleagues, clients and other external contacts
• Must be well spoken and exemplify exceptional writing and proofreading skills
• Highly skilled in providing information regarding products and services of our company
• Proven ability to determine answers and solutions quickly
• History of listening and accurately responding to customers’ needs and concerns, with a strong follow up ability

* Benefits Package including Health Insurance Benefits, 401K, Paid Time off (Holiday, Vacation, Personal, Sick)
* Compensation based on experience

Hours: Monday - Friday 8am - 5pm with a 1 hour lunch