Onboarding Manager, Optum - Eden Prairie, MN - Full-time / Part-time

Here, you'll help attract, lead, support and reward our most valuable asset: our high caliber people. Here, you're expected and empowered to be your best, to grow and to develop your skills. Be prepared to move quickly, to engage proactively, and to think strategically. Join us and help people live healthier lives while doing your life's best work.(sm)
 
As a member of Optum Human Capital Operations, this person will lead Optum’s Centralized Onboarding Team.  The Centralized Onboarding team is dedicated to providing a welcoming and efficient onboarding experience ensuring new and transfer employees have the equipment, access and resources they need to be operational on day one.  This person’s success will be measured by the team’s ability to provide high quality customer service while driving efficiencies and productivity to meet the growing hiring needs of the business.
 
We are currently recruiting for an Onboarding Manager to join our team in our Eden Prairie Optum offices. 
 
Manage/Lead:

Lead a team of 9 Onboarding Specialists (geographically dispersed) responsible for onboarding more than 7,000+ (and growing) new employees each year
Responsible for selecting/training new Onboarding Specialists, coaching team to achieve quality and productivity measures, facilitating weekly team meetings, conducting bi-weekly statuses, and performance management
Work closely with Senior Onboarding Specialists to triage work to the team, assign Onboarding Specialists to support large hiring groups, and maintain standard email communications and the contents of the new hire packet
Ensure team adherence to team metrics/best practices, BSL process/procedures and compliance with UHG policies
Support the team with troubleshooting issues and responding to escalated customer questions and concerns
Continuous Improvement/Data Analytics:

Analyze hiring projections from Talent Analytics and forecast the team’s projected hiring volume and staffing requirements
Evaluate reporting metrics to identify operational issues/opportunities; initiate meetings with organizational partners to identify and implement solutions that will improve the efficiency and quality of the onboarding experience
Develop, implement and maintain a tool to measure NPS; assess results and recommend/execute strategies to foster continuous improvement
Project Manager:

Serve as a strategic partner and project manager for coordinating the onboarding process for Optum College Recruiting Programs (requiring the team to onboard 1,000+ employees/interns, across the U.S. within a 2 week timeframe)
Lead the expansion process to bring additional Optum businesses into scope for Centralized Onboarding: evaluate hiring actuals, assess onboarding needs/complexities, and partner with HC and business leaders to implement a communication and training plan
Lead the implementation and change management plan to transition to a new Onboarding Portal that will enhance the end-user experience, provide sophisticated reporting capabilities, and improve the efficiency and effectiveness of the Onboarding team
Competencies:

Strong relationship building skills with ability to effectively lead a team that is geographically dispersed
Day to day operational leader and problem solver with the ability to see the big picture and make improvements
Model and promote customer service and decision-making that is reflective of our United Culture and Principles
Strong written and verbal communication skills; experience presenting and communicating with different levels of leadership
Skilled Project Manager with strong organizational skills and experience working cross functionally to achieve a common goal
Promote and demonstrate a continuous-improvement mindset that inspires innovation
Strong analytical skills with the ability to interpret data and recommend a course of action
Results - driven. Demonstrated ability to manage and prioritize deliverables within a dynamic and fast-paced environment

Required Qualifications:

Bachelor’s Degree or Equivalent Experience
2-4 years of supervisory experience
2+ years of experience working in a call center or customer service environment
Intermediate to advanced knowledge of MS Office, including Excel  (experience creating spreadsheets and using pivot tables) and Power Point
Demonstrated experience initiating  process improvements
Preferred Qualifications:

Experience working in a metrics driven environment while ensuring customer satisfaction
Experience with Salesforce
Previous UHG Experience
Careers at UnitedHealthcare. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)
 
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
Job Keywords: Manager, Centralized Onboarding, Onboarding Manager, Operations, Onboarding, Analytics, Data, Process Improvement, Process Innovation, Eden Prairie, MN