Fraud Strategy Senior Analyst - Full-time / Part-time

Description

The Fraud Strategy Senior Analyst is accountable for leveraging analytical techniques to identify fraud trends and patterns, and for developing strategies to mitigate risk on debit card and demand deposit accounts for the Consumer Bank. The Senior Analyst will take the lead in the development of fraud models,strategies and controls to mitigate the fraud loss in these channels while balancing customer experience, operational and product P&L impacts. Responsibility includes reporting on overall Fraud losses and trends in addition to monitoring strategy performance. Reconciles numerous metrics and condenses/summarizes for our Executives and Business Partners.

The incumbent will drive reductions in fraud losses through effective rule and model management, analytics and partnership with Fraud Operations.

Primary responsibilities include: 

• Monitoring existing fraud models/strategies and ensuring that they meet false-positive and detection rate criteria; explains variances and recommends remedial actions; mines customer, account and transactional data to develop segmentation to improve fraud detection and minimize impact to legitimate transactions
• Strong partnership with fraud detection effectively managing the oversight of workflow queue alert prioritization and effectiveness based on ROI 
• Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Risk Management Framework and internal Citizens Bank Policies and Policy Standards
• Developing, implementing, monitoring and providing performance tracking of transactional and account level management of fraud strategies and fraud mitigation tools, including monetary and non-monetary events
• Conducting ongoing analysis to identify root cause of fraud trends
• Collaborating with Fraud Operations to deliver requirements for implementation of new fraud strategies
• Effectively managing competing priorities of requests working under strict deliverables

Qualifications

Required Skills/Experience:

• 3+ years of advanced analytics work experience preferably in financial services industry
• Proficiency with data extraction/mining tools (data processing and analysis) using SQL, SAS
• Proficiency with Microsoft Office applications; Advanced Excel, Advanced Access 
• Strong problem solving and analytical skills
• Excellent communications (oral and written), interpersonal / business partnering, and organizational skills

Education:

Bachelor’s degree in Operations Management, Mathematics, Statistics, Actuarial Sciences, Economics or other quantitative or technical discipline, or equivalent combination of education and business applied experience

Hours & Work Schedule

Hours per Week:  40

Work Schedule:  Monday - Friday, 8:00 AM - 5:00 PM

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.

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