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Senior Director of Customer Experience - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Dedham, MA Dedham, Massachusetts |
About this job
Description
Qualifications
• 8-10 years experience in a corporate environment focused on customer and/or colleague engagement and service satisfaction
• Strong knowledge and understanding of voice of the customer and the colleague
• Ability to think analytically
• Ability to operate effectively in a highly functionally run organization and build strong relationship across business groups.
• Strong knowledge of banking, banking products and distribution channels
• Ability to communicate effectively, think strategically and execute tactically
• Strong Powerpoint, presentation and influencing skills.
• Ability to work well independently as well as within teams; with a high level of problem solving skills
Education:
Bachelor’s degree required, masters preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F, 8:00 - 5:00
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
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