Bilingual Customer Service Rep - Full-time / Part-time

Bilingual Customer Service Representatives Needed

Duties/Responsibilities:

- provide world class customer service to all incoming/outbound callers. Will provide clear and concise information using verbal and/or written communication skills regarding order placement, ETA's and other general information requests.
- must be able to multi-task and toggle between screens in a fast-paced environment and be able to type 35wpm while on the phone.
- expected to adhere and meet all productivity, quality and performance standards established by the Call Center.
- Outstanding attendance is critically important.
- responsible for receiving and processing customer orders by telephone and ensuring all customer requests are handled in a prompt, efficient, courteous and professional manner.
- will process all customer orders in accordance with the established company standards and procedures.
- as one of the primary points of contact with the customer, the CSR's responsibility is to make a concerted effort to listen to the customer's needs and provide them with a positive experience.
- In addition to this primary duty, the CSR will be cross trained in the other positions within the department and when needed, will be asked to perform these functions as well.

Essential Duties and Responsibilities:
- Productivity: Be able to handle an average 110 customer interactions per eight (8) hour shift after 4 months in the position. This includes incoming and outgoing calls.
- Provide prompt, accurate and courteous responses to customers
- Solve routine and complex problems (Contact supervisor immediately for problems unable to solve)
- Answer incoming customer service orders as soon as possible
- Display active listening and superior customer service skills for both external & internal customers.
- Display the ability to operate the phone system effectively
- Adhere to work schedule

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.