Call Center Representative

Qualifications:

• A minimum of 1 year in a customer service role or related experience
• Minimum High School Diploma or GED; College degree or certificate preferred
• Knowledge of various Windows applications including Excel, Word and Access
• Excellent communication skills, both verbal and written
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers

Job Description: The Customer Care Specialist provides service and information to customers regarding all types of inquiries related to Prescription Management, Online Photo, In-store Photo and refill reminder services. This position also supports programs to increase revenue, generate sales and conserve existing assets. Requires flexibility in scheduling to accommodate business needs including evenings, weekends and holidays.

Respond and research requests from customers via telephone and e-mail. Accurately complete and submit all types of orders as well as record notes to customer accounts to provide detailed account history. Provide assistance with web site navigation and placing web orders. Provide company and product information. Follow defined policies and procedures to provide a consistent level of excellent customer service. Make outbound calls to patients regarding maintenance medications. Follow up with local stores for patient to ensure script is ready as promised when necessary. Execute specialty programs such as surveys, promotional sales, and store follow up calls.

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.