Customer Service Representative TW1JP00002434

Position Overview:
Provide customer service support for client pension and/or health and welfare plans, using web-based systems for tracking, information gathering and troubleshooting issues.

Working for a 3rd party call center. Larger companies outsource their HR departments here. The incoming calls will be from these companies current employees, so they will be professional calls.

They will be asking about their health plans and benefits, or if someone is a new employee, they will need help setting up their account.

Responsibilities:
*Provide a high level of customer service support when handling customers questions/complaints in respect to defined benefit pension and/or health and welfare plans
*Handle confidential information with sensitivity and discretion in accordance with Data Privacy laws and company data security requirements
*Maintain and document complete and accurate call and case notes
*Respond professionally to customer inquiries/complaints received via phone, email or other communication channels
*Participate in team meetings and training

30-40 hours each week

Ability to accommodate an 8 hour shift between 7am-6pm

Starting pay is $16/hour

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.