Client Care Coordinator

Objective:
Home Instead Senior Care is seeking applications for a Client Care Coordinator. The Client Care Coordinator will join the Client Care Department and is expected to provide support to ensure quality client care outcomes by way of care coordination, case management, and quality assurance visits with existing clients and CAREGgivers. They will work with other administrative staff to continuously evaluate and ensure each client’s plan of care is detail-oriented and accurate for our CAREGivers. The Client Care Coordinator’s role will involve client home visits in the field and office work (in the downtown Portsmouth location).

Primary Responsibilities:
-Maintain ongoing communication and provide consistent follow-up with clients and families to ensure quality care.
-Independently manage own schedule to effectively balance home visits in the field and office work to ensure quality assurance department objectives are met.
-Provide additional re-training on proper personal care techniques as CAREGivers require.
-Work with other team members to coordinate various aspects of a client’s care.
-Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
-Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.

Education/Experience Requirements:
-College degree preferred; Clinical degree not required.
-One year of experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
-Must possess a valid driver’s license
-Reliable vehicle and car insurance

About Home Instead Senior Care:
    Home Instead Senior Care is the world’s trusted source of non-medical home care services for seniors. The foundation of the company is a trusted franchise network of more than 1,000 independently owned offices in the United States and around the world in 17 different countries.
    Locally, our office has been serving seniors on the Seacoast and Southern New Hampshire since 2002. Our approach to senior care is personalized for each client and family. Whether it’s a few hours a day or long-term care 24 hours a day, a CAREGiver can offer personal care, companionship and conversation, medication reminders, light housekeeping, meal preparation and much more. Our approach is personalized for each client and family and our goal is to promote quality of life and independence. All CAREGivers are thoroughly screened, extensively trained, insured and bonded, matched to client preferences, professional and reliable. For more information about our company, please go to: www.homeinstead.com/531

Please email resume and salary history to beckyparsons@homeinstead.com or fax to 603-433-5655.

Each Home Instead franchise is independently owned and operated.