Bank Operations Processor - Full-time

The Time Is Now. The Momentum Is Yours.

Join a financial group that is as committed to your future as you are. At MUFG, we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our 14,000 diverse colleagues are connected by a common ambition to create change for the better — from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of global financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.

Your Potential, Your Opportunity.

Here’s to building operational excellence!  The Associate Processor II performs daily operational tasks that are considered complex in nature.  Demonstrates analytical capabilities while performing tasks, including assessing and proactively mitigating risk and potential losses to the Bank.  Demonstrates a high level of commitment to service quality and teamwork within the unit/department. Responsible for directly contacting external customers as well as Branch personnel to resolve issues.

Your key responsibilities would also include: 

•Completion of assigned operational tasks, while adhering to established policies, procedures, and compliance, which results in a satisfactory audit rating.

•Completion of assigned daily tasks within Service Level thresholds and performance guidelines.

•Responsible for researching and resolution of client or branch issues to ensure excellent customer service. Contact customers to collect, validate or research information.

•Providing support to peer staff, ensuring uninterrupted completion of all daily operational tasks.

•Data entry and high volume processing

• Good verbal and written communication skills
• Excellent telephone techniques and etiquette
• Ability to handle high volume processes
• Ability to work in fast paced environment
• Ability to recognize and escalate issues that could impact branch, customers or department
• Ability to work flexible work schedule
• Ability to work independently and possess initiative for professional growth
• Typing 35-40 wpm
• PC knowledge of CICS, RUMBA RCIF and Word preferred
• Basic knowledge of Filenet system and bank documentation
• High school diploma or GED preferred
• Self-starter